ETE REMAN · 19 hours ago
Customer Support Representative
Brown Deer, Wisconsin, United States
Full-time
Onsite
New Grad, Entry LevelETE REMAN is a growing B2B company seeking a Customer Support Representative. In this role, you will be the primary contact for customers, providing assistance with price quotes, processing orders, and ensuring a positive customer experience.
Automotive
Responsibilities
Ability to “WOW” customers daily
Fielding inbound communications in a way that fosters good rapport with customers and leads to referrals, including using personalized communication techniques
Identifying, assessing, and understanding the customers’ needs
Determining the appropriate category for a new customer, writing the appropriate price quotes and determining any applicable discounts for the specific customer
Providing customers with price quotes and product availability
Communicating with customers via phone, email, and various digital channels
Processing orders with accuracy and close attention to detail
Receiving and processing payment
Providing quick and friendly product support to a widely diverse customer base
Clearly communicating detailed product specifics and warranty information
Handling customer complaints and negotiating and settling claims
Investigating and resolving billing problems, including asking the customer a variety of questions and reviewing customer receipts and billing documents
Leading customers through a defined claims process to ensure resolution and build loyalty, including deciding whether to offer refunds, credits, or special accommodations to customers
Fostering strong, positive relationships with customers and improving customer service processes
Making sure we’re working within defined policies and procedures by customer channel
Acting as a liaison for external vendors on outsourced products to provide seamless support
Creating BOLs and facilitating the return of products
Qualification
Required
Ability to “WOW” customers daily
Fielding inbound communications in a way that fosters good rapport with customers and leads to referrals, including using personalized communication techniques
Identifying, assessing, and understanding the customers' needs
Determining the appropriate category for a new customer, writing the appropriate price quotes and determining any applicable discounts for the specific customer
Providing customers with price quotes and product availability
Communicating with customers via phone, email, and various digital channels
Processing orders with accuracy and close attention to detail
Receiving and processing payment
Providing quick and friendly product support to a widely diverse customer base
Clearly communicating detailed product specifics and warranty information
Handling customer complaints and negotiating and settling claims
Investigating and resolving billing problems, including asking the customer a variety of questions and reviewing customer receipts and billing documents
Leading customers through a defined claims process to ensure resolution and build loyalty, including deciding whether to offer refunds, credits, or special accommodations to customers
Fostering strong, positive relationships with customers and improving customer service processes
Making sure we're working within defined policies and procedures by customer channel
Acting as a liaison for external vendors on outsourced products to provide seamless support
Creating BOLs and facilitating the return of products
Preferred
Previous customer service experience
Relentless follow-up and follow-through
Excellent verbal and written communication skills
Accuracy in everything you do
Ability to function independently
Strong interpersonal skills and ability to quickly establish rapport with people
Ability to anticipate, adapt, and problem-solve in changing situations
Computer and web savvy-ness, including the ability to learn new systems quickly
College degree or similar experience
Company
ETE REMAN
Allow us to introduce ourselves. We’re ETE REMAN, the world's best remanufacturer of automatic transmissions for import and domestic cars & trucks.
Founded in 1985
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Werner Cruz-Alvarado
Mechanical Designer, CNC Operator and CNC Programmer
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