Carpenter Co. · 1 week ago
Customer Service Representative/AP
Desoto, TX 75115, USA
Full-time
Onsite
Entry Level
$24/hr - $24.50/hr
2+ years expCarpenter Co. is a company focused on improving the quality of life through efficient manufacturing processes. They are seeking a Customer Service Representative/AP who will interact with customers to ensure accurate order processing and maintain communication regarding shipping and production needs.
Chemicals
Responsibilities
Receives telephone orders from customers for products—new order, revision, or cancellation; handles telephone calls, faxes, or emails from customers
Prepares orders and enters into the SAP order entry system; verifies missing prices or other information regarding the order; scans orders and enters them into the SAP system for archiving
Coordinates shipping date requirements with the customer. Advises customers in advance when abnormally long lead times may be necessary for ordered product
Performs the function of liaison between the customer and the shipping departments to advise the customer of the arrival times of their shipment; communicates any customer requests and the details to the appropriate member of management; monitors customer sales and notifies customer, sales team, and management of irregularities; handles the entry of customer complaints in the system
Coordinates changes and additions to customers’ needs with the production department management
Follows-up on all customer orders to ensure that orders scheduled to ship have been assigned space
Maintains files on all customers. Maintains customer complaint file in SAP; updates all customer files with price increases/decreases
Mails all customer billings, any price increase letters, and other appropriate communication as required; assists with bulk mailings of price increases and announcements
Assist in the processing of employee sales as required
Completes ENPR for product being return into SAP
Manage A/P for the branch
Qualification
Required
High School Diploma/GED
Minimum 2 year customer service experience, accounts payable and/or office experience in a manufacturing and/or transportation environment
Intermediate Microsoft Office and computer skills
Excellent communication and organization skills
Company
Carpenter Co.
Founded in 1950, Carpenter Co. is the world’s largest vertically integrated manufacturer of polyurethane foams.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Beauchamp
President & CEO
Jackie Carpenter
Chief Executive Officer
Recent News
Furniture News
2025-09-18
GlobeNewswire News Room
2025-07-11
2025-07-10
Company data provided by crunchbase