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Lightspeed DMS · 9 hours ago

Field Customer/Tech Training Instructor

South Jordan, UT

Full-time

Hybrid

Entry, Mid Level

$73K/yr - $78K/yr

2+ years exp

Lightspeed is a leading provider of cloud-based software for dealerships and OEMs, serving various industries. The Field Customer/Tech Training Instructor is responsible for training Powersports Dealership clients both remotely and on-site, focusing on delivering effective learning experiences and understanding dealership workflows.

Information TechnologyManagement ConsultingOperating SystemsRecreational VehiclesSalesSoftware

No H1B

Responsibilities

Deliver a quality learning experience based on guidelines for the position

Consistent and positive client/associate learner interactions

Provide workflow-oriented learning and solutions

Provides consultative learning on advanced topics and makes recommendations on best practices

Collaborate with Learning Development for quality curriculum on new releases you are teaching

Ability to conduct and execute learning needs recommendations for clients and associates

Continual Personal and Professional Development through delivery technique courses and client interactions/visits

Able to flex to the audience based on the solution you are teaching

Facilitates delivery and implementation of technology-based training for all levels

Primary focus is Learning Delivery

Explain the technical complexities of software effectively for all levels in a manner that conveys simplicity

Understand Dealership Roles

Understand Dealership Workflows and make recommendations on best practices to help increase Dealership utilization

Able to be on your feet for a work day while onsite with clients

Qualification

Software training experienceCustomer-facing implementationDealership experienceInterpersonal communicationPresentation skillsConflict resolutionCross-functional collaboration

Required

2+ years software training experience

Experience with executing customer-facing implementation or product delivery projects

Demonstrated experience managing multiple priorities and balancing competing priorities

Excellent interpersonal/communication and presentation skills

Ability to travel 50% - 75% of the time - one week training on site/one week training remotely

Preferred

Dealership experience preferred – Marine, RV or Powersports

Bachelor's degree or equivalent experience preferred

Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc.)

Ability to consult and collaborate cross-functionally with other departments

Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner

Company

Lightspeed DMS

Glassdoor3.7

THE DEALERSHIP MANAGEMENT SOLUTION FOR HARD‑WORKING DEALERSHIPS For nearly 40 years, Lightspeed has collaborated with dealerships, creating industry-specific software solutions to streamline the way you work.

Founded in 1984

Lake City, Florida, USA

501-1000 employees