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Symple Lending · 15 hours ago

Enrollment Specialist

Irvine, CA

Full-time

Onsite

Mid Level

Symple Lending is an innovative fintech company that is transforming the lending industry by empowering customers on their journey to financial freedom. In this role, you will support daily operations by managing administrative tasks and ensuring the timely and accurate processing of applications while providing exceptional customer service.

Financial Services

Responsibilities

Monitor and respond promptly to inquiries via Slack chat to address issues raised by the sales team

Assist with converting files and ensure successful document delivery by communicating with current and potential clients via phone, SMS, and email communication

Provide exceptional customer service via chat and phone to resolve problems related to phones, files, or backend systems

Coordinate with IT, affiliates, and other departments to troubleshoot and resolve issues efficiently

Maintain accurate records of support requests and resolutions to ensure seamless communication and follow-up

Collaborate with sales agents to identify recurring issues and recommend process improvements

Ensure all support requests are handled professionally, promptly, and with a customer-first attitude

Qualification

Customer serviceSales supportTroubleshooting skillsDebt settlement experienceSalesforceCRM systemsBilingual EnglishBilingual SpanishMultitaskingSlackCommunicationOrganizational skills