City Wide Facility Solutions · 5 days ago
Facility Account Manager
Westwood, NJ
Full-time
Onsite
Mid Level
$21/hr - $24/hr
3+ years expCity Wide Facility Solutions is a fast-growing company and the largest management company in the building maintenance industry. They are seeking a Facility Account Manager responsible for managing contract compliance and maintaining relationships with Independent Contractors while ensuring quality and client satisfaction.
Extermination ServiceFacilities Support ServicesHousekeeping Service
Responsibilities
Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems
Review scope of work and ensure quality assurance per account to retain existing business and gain new business
Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message
Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement
Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention
Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures
Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use
Reliable transportation a must (car allowance provided in addition to hourly compensation)
Other duties as necessary
Qualification
Required
High school diploma required or equivalent experience in commercial janitorial services industry
3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations
3-5 years of Janitorial / Building Maintenance Experience
Strong planning, organization skills, and attention to detail
Reliable transportation
Willingness and ability to clean and assist if needed
Preferred
Bilingual is a plus!
CRM experience preferred
Benefits
Car allowance provided in addition to hourly compensation
Competitive compensation and benefits
Company
City Wide Facility Solutions
City Wide Facility Solutions offers housekeeping services including electrostatic sprayer, commercial cleaning, and disinfecting services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Oddo
Chief Executive Officer
Tom Partridge
Chief Technology Officer
Recent News
2025-05-07
EIN Presswire
2025-04-26
2025-04-10
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