B/CORE · 4 hours ago
Systems Administrator
US-VA-Herndon
Full-time
Onsite
Senior Level, Lead/Staff
16+ years expB/CORE is a company that delivers impactful solutions for mission-critical IT needs. They are seeking a Systems Administrator to provide technical support and operational assistance, ensuring the smooth functioning of IT systems and addressing client issues.
Cloud Data ServicesCyber SecurityIT ManagementProject ManagementTechnical Support
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Tier I & II problem identification, diagnosis, and resolution or escalate to Engineering team
Answer questions or resolve server-related problems for clients via telephone or using remote access tools
Provide assistance concerning the use of server hardware, installed software applications, and operating systems
Provide support for implementation, troubleshooting, and maintenance of IT systems, including day-to-day operations, monitoring, and problem resolution
Travel to non-warzone areas up to 10% of the time is required
Create and maintain system documentation, standard operating procedures, and system guides
Deliver hardware to sites in WMA
Provide close support problem identification, diagnosis, and resolution, or escalate to Tier II onsite troubleshooting
Investigate and resolve customer problems
Provide technical assistance to computer system users
Address trouble tickets in a timely fashion
Create requests for support via ServiceNow
Support asset management tracking of inventory
Train new users
Document problems and troubleshooting efforts in ticket processing database
Qualification
Required
Minimum of 16 years' experience
Bachelor's or Master's Degree are preferred in one or more of the disciplines described
Provide Tier I & II problem identification, diagnosis, and resolution or escalate to Engineering team
Answer questions or resolve server-related problems for clients via telephone or using remote access tools
Provide assistance concerning the use of server hardware, installed software applications, and operating systems
Provide support for implementation, troubleshooting, and maintenance of IT systems, including day-to-day operations, monitoring, and problem resolution
Travel to non-warzone areas up to 10% of the time is required
Create and maintain system documentation, standard operating procedures, and system guides
Deliver hardware to sites in WMA
Provide close support problem identification, diagnosis, and resolution, or escalate to Tier II onsite troubleshooting
Investigate and resolve customer problems
Provide technical assistance to computer system users
Address trouble tickets in a timely fashion
Create requests for support via ServiceNow
Support asset management tracking of inventory
Train new users
Document problems and troubleshooting efforts in ticket processing database
Strong knowledge of: Active Directory, Microsoft Office, Windows Server 2016-2021, Microsoft Windows Server operating system build processes and tools
Excellent problem-solving and communication skills
Ability to work independently and as part of a team
Strong analytical and troubleshooting skills
Preferred
Extensive experience or training related to a particular skill, language, system, or technology
Capable of not only delivering a capability tied to that skill, but passing their knowledge on to others
Company
B/CORE
Bcore accelerates decisive advantages for warfighters and intelligence professionals by fusing human insight, rapid-fire engineering, precision-measured outcomes, and relentless grit into mission-ready solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$33.84M2024-05-14Series Unknown· $5.38M
2023-08-04Series Unknown· $28.46M
2023-07-26Acquired
Leadership Team
Andrew Rackovan
Systems Engineer
Evan Newman
Division Leader
Recent News
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