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WinnCompanies · 5 days ago

Assistant Community Manager (Holloman AFB)

Holloman Air Force Base, NM

Full-time

Onsite

Entry Level

1+ years exp

WinnCompanies is looking for an Assistant Community Manager to join their Military Housing team at Holloman Air Force Base. This role involves assisting the Community Manager with the routine operations of the community, including customer service, financial responsibilities, and overseeing daily operations.

Financial ServicesProperty DevelopmentProperty ManagementReal Estate

Responsibilities

First point of escalation for customer service or management related issues in the Community Center

Responsible for rent collection of delinquent accounts, recoup current resident damage, daily bank deposit and other financial responsibilities

Manage the day-to-day operations at the community center or office including direction to the Resident Service Coordinators and other staff

Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures

Responsible for checking all property management team data entry for accuracy within community database Yardi

Review and approve all new resident files

Ensure all required daily, weekly, and monthly reports are complete, accurate and on time

Enforce resident guide and community standards by regularly inspecting common area of community

Monitor and assist in completing resident journey touch points

Actively assist and participate in the organization and execution of company-sponsored resident events including social events, educational classes and community programs

May be responsible for Resident Service Coordinator duties as needed such as move-ins, move-outs. May conduct move out assessments with departing residents and assess any charge for damages. May be responsible for conducting move out information sessions

Qualification

Customer serviceYardiMicrosoft Office SuiteSupervisory experienceDiverse group collaborationAttention to detailOrganizational skills

Required

High School diploma or GED equivalent

1-3 years of relevant work experience

Less than 1 year of supervisory / managerial experience

A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy

Experience with computer systems including Microsoft Office Suite

Excellent customer service skills

Superb attention to detail

Good organizational skills

Ability to manage multiple assignments and tasks

Ability to work with a diverse group of people and personalities

This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility

Preferred

Associate's degree in Business-related field

Prior property management experience

Proficiency in Yardi or other similar industry software

Benefits

Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

401(k) plan options with a company match

Various Comprehensive Medical, Dental, & Vision plan options

Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

Tuition Reimbursement program and continuous training and development opportunities

Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

Flexible and/or Hybrid schedules are available for certain roles

Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families