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Dozee · 18 hours ago

Field Clinical Coordinator

Lufkin

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Dozee is a pioneer in Contactless Remote Patient Monitoring (RPM) headquartered in Bengaluru, India. The Field Clinical Coordinator will support healthcare professionals by ensuring effective utilization of clinical systems and devices, providing training, troubleshooting, and coordinating telehealth assessments.

Artificial Intelligence (AI)Health CareWellness

Responsibilities

Deliver hands-on training to nurses and caregivers on device operation, maintenance, and interpretation of readings

Provide on-site and remote support to address common device and system issues

Ensure compliance with facility protocols and company guidelines during device use

Coordinate and facilitate telehealth assessments in collaboration with Nurse Practitioners (NPs)

Support nursing teams in performing basic patient reviews for stable patients

Maintain strong clinical understanding, communication, and bedside interaction skills

Respond promptly to service requests to resolve device malfunctions or connectivity issues

Diagnose and address minor hardware or software problems, escalating complex cases to the technical support team

Replace or maintain faulty devices to ensure uninterrupted clinical operations

Ensure all necessary firmware updates are applied to keep devices performing optimally

Coordination with the Installation Team to deploy RPM devices (e.g., sensors, monitors, software systems, etc) at healthcare facilities

Ensuring proper device calibration, pairing, and network connectivity

Performing initial setup tests to verify full functionality before leaving the site

Compliance with HIPAA regulations and company policies to ensure patient data privacy

Adherence to safety protocols when handling medical-grade electronic devices

Verification that devices meet hospital infection control standards before and after installation

Log all installation, troubleshooting, and repair activities in the system

Timely reporting of recurring issues to engineering or product teams for improvement

Maintenance of detailed service logs, customer interaction records, and resolution statuses

Maintain an inventory of devices, replacement devices, and peripherals

Track device deployment, retrievals, and replacements in the system

Ensure proper storage and transportation of devices to prevent damage

Coordination with clinical, install and technical support, engineering, product and logistics teams to ensure seamless service execution

Providing actionable feedback to product development teams based on field observations

Relaying customer complaints and suggestions to higher management for resolution and process improvement

Qualification

Clinical coordinationMedical device installationTechnical troubleshootingHealthcare technology supportHIPAA complianceCommunication skillsTraining abilityAttention to detailInterpersonal skillsProblem-solving skills