KORE · 21 hours ago
Service Operations Engineer I
Montana, United States
Full-time
Onsite
Entry Level
1+ years expKORE is a company focused on optimizing core network systems, and they are seeking a Service Operations Engineer I. The role involves managing customer cellular connectivity, troubleshooting network issues, and collaborating with cross-functional teams to ensure high service availability and performance.
Information ServicesInformation TechnologyInternetIT ManagementSoftwareSupply Chain ManagementTelecommunicationsWireless
Responsibilities
Daily operations including customer specific cases, contributing to ITIL processes of high-quality standards
Troubleshoot and resolve complex network issues related to visited operator and customer cellular connectivity, mainly in roaming scenarios
Proactive monitoring of connectivity services
Provide ongoing network performance analysis and optimization to meet organizational requirements
Managing technical investigations, working with supervision, and collaborate effectively with cross-functional teams
Qualification
Required
Bachelor's degree in engineering or equivalent experience
Demonstrated knowledge and understanding of wireless communications, preferably in international cellular roaming
1-3 years of hands-on experience supporting and maintaining telecom systems, such as HSS, STP, DRA, and PGW
Demonstrated experience in using tools for tracing and monitoring such as Wireshark and Grafana and proficient in reading traces and call flows
Proficiency in protocols GSM, SS7, SIGTRAN, IP networking, Diameter protocol and GTP
Demonstrated project management, time management, and problem-solving skills
Analytical skills to trouble shoot and diagnose
Ability to absorb large amounts of technical knowledge and apply it to troubleshooting and support tasks
Ability to achieve objectives in an environment of strong operational pressure
Able to communicate clearly and concisely
Ability to work in 24/7 shifts
Passion for working on new technologies in a fast-paced and frequently changing environment
Actively pursue professional development opportunities to build technical expertise and contribute to the advancement of the team and organization
Preferred
Ideally previous experience as a roaming engineer (IREG engineer)
Familiarity with using Service Now, JIRA, Confluence applications
Familiar with tools and applications related to router access, scripting/automation, and log searching
Familiarity with virtualization technologies (e.g., VMware, OpenStack, Kubernetes) and cloud-native Packet Core solutions
Familiarity with industry standards such as 3GPP, ETSI, GSMA, ISO and industry best practices
Certifications such as CCNA are a plus
Company
KORE
KORE is a pioneer, leader, and trusted advisor delivering transformative business performance from IoT solutions.
201-500 employees
H1B Sponsorship
KORE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (4)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$560MKey Investors
Searchlight Capital PartnersWhitehorse Capital
2023-11-09Post Ipo Equity· $150M
2023-11-09Post Ipo Debt· $185M
2021-10-01Post Ipo Equity· $225M
Leadership Team
Jack Kennedy
Executive Vice President, Chief Legal Officer & Secretary
Louise Winstone
Executive Vice President & Chief Human Resources Officer
Recent News
Mergers & Acquisitions
2025-11-06
2025-11-05
Company data provided by crunchbase