Suki · 1 day ago
Enterprise Customer Success Manager, Suki for Partners
United States
Full-time
Remote
Senior Level
$150K/yr - $180K/yr
5+ years expSuki is a leading technology company that provides AI voice solutions for healthcare. As an Enterprise Customer Success Manager, you will manage post-sales lifecycle for strategic platform customers, ensuring successful adoption and value realization through strategic partnership management and technical acumen.
Artificial Intelligence (AI)Health CareMachine LearningNatural Language ProcessingSoftware
Responsibilities
Account Management: Be the overall quarterback of “Suki for Partners” (platform) accounts to manage relationships, drive adoption and make Suki’s platform customers successful
Adoption Strategy: Develop and execute post-launch adoption strategies to drive usage and satisfaction among the platform customer's end-users
Expansion & Retention: Drive platform stickiness, secure renewals, and own the revenue targets for upsell and expansion within the existing customer portfolio
Executive communication & Business Reviews: Conduct regular, sophisticated business reviews focused not just on Suki's platform usage, but on the customer's revenue growth and end-user adoption of the joint solution with C-level executives and senior leaders
Solution Understanding: Have a basic understanding of platform architectures to be able to partner closely with customer product/engineering teams and Suki’s Solutions engineering team and manage relationships with our platform customers
Partner Enablement: Collaborate with the Suki’s partner enablement & customer’s sales, marketing, and channel teams to build training programs, collateral, and success stories that effectively position and sell the jointly-developed solution
Flexibility: You will need to work flexible hours based upon client’s and providers’ schedules in different time zones across the US
Qualification
Required
5+ years of experience in an Enterprise Customer Success, Technical Account Management, or Strategic Partner Success role, preferably within a B2B SaaS, API, or Platform-focused company
Technical fluency with comfort discussing software development cycles, API integration, SDK implementation, and complex data flows. Ability to read and understand technical specifications is a must
Proven experience in managing channel partnerships or solutions that are resold, licensed, or embedded by a strategic customer
Demonstrated ability to drive significant business outcomes (revenue, scale, efficiency) for large, complex enterprise customers
Exceptional communication, presentation, and executive-level relationship management skills
Bachelors in engineering, science or a technical discipline
Preferred
Experience in the Health Tech, EMR, or Digital Health space
Consulting or services experience & advanced degree preferred
Not sure if you meet all of the qualifications? We don't expect every candidate to have done everything listed above, but you should be able to make a credible case that you meet most of the criteria and are ready for the challenge of adding new technologies to your résumé
Company
Suki
Suki provides AI-powered voice solutions that streamline healthcare documentation processes.
201-500 employees
H1B Sponsorship
Suki has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (7)
2023 (5)
2022 (6)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$165MKey Investors
Zoom VenturesHedosophiaMarch Capital
2025-01-30Series Unknown
2024-10-10Series D· $70M
2021-12-07Series C· $55M
Leadership Team
Punit Soni
Chief Executive Officer
Jallel Harrati
SVP & GM, New Business Development
Recent News
Business Wire
2026-01-09
2025-11-01
2025-10-31
Company data provided by crunchbase