Synstack Technologies ยท 2 hours ago
WMS Support Engineer
San Ramon, CA
Contract
Onsite
Senior Level, Lead/Staff
8+ years expSynstack Technologies is seeking a WMS Support Engineer to provide expert support for Warehouse Management Systems. The role involves analyzing system logs, managing incidents, and collaborating with various stakeholders to ensure efficient operations.
Information Technology & Services
Hiring Manager
Hemanth Kumar
Qualification
Required
Minimum 8+ years of hands-on experience supporting Warehouse Management Systems, including at least 3 years as an L3 / SME in a production environment
Direct experience supporting any WMS in a multisite distribution network
Strong ability to analyze FDM4 logs, jobs/batches, and interface messages to isolate root causes
Working knowledge of SQL or similar query tools for data validation, transaction tracing, and inventory/order reconciliation
Familiarity with RF devices, label printers, and warehouse network basics sufficient to collaborate with infrastructure teams on end-to-end issue resolution
Proven experience in incident, problem, and change management (ITIL), including running bridge calls and documenting RCAs
Demonstrated ability to create and maintain SOPs, knowledge articles, and configuration documentation for L1/L2 and operations teams
Strong stakeholder management skills, able to work directly with DC managers, operations leaders, and business owners under time pressure
Excellent communication skills, with the ability to explain complex FDM4 behavior in simple terms to non-technical users
Experience in server-side programming in any object-oriented languages like Java, Python etc
Company
Synstack Technologies
Synstack Tech | Innovate. Build. Hire. Grow. At Synstack Tech, we bridge the gap between innovative development and smart hiring.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase