Ultimate Staffing ยท 2 days ago
Case Manager
Detroit, MI
Full-time
Onsite
Entry, Mid Level
$56K/yr - $73K/yr
2+ years expUltimate Staffing is seeking a Case Manager in Detroit, MI. The Case Manager provides high-level support to panelists handling arbitration and mediation matters while ensuring smooth case management processes and an exceptional client experience.
EmploymentHuman ResourcesManufacturingStaffing Agency
Hiring Manager
Stefanie Rekuta
Responsibilities
Manage case files, maintain accurate records, and ensure all documents are updated and complete
Prepare and distribute panelist lists in response to filings or client requests
Schedule and coordinate hearings, conference calls, and related case activities
Deliver excellent client service by responding promptly to inquiries and information requests
Support assigned panelists with administrative tasks and ensure timely follow-up on case-related actions
Monitor case deadlines, timeliness, and milestones to ensure progress and compliance
Communicate effectively with clients, panelists, and internal team members to resolve general questions or issues
Participate in training to gain proficiency in case management tools, workflows, and ADR procedures
Build foundational knowledge of arbitration, mediation, and related processes
Perform other duties as assigned within a similar scope
Qualification
Required
2 to 4 years of experience in case management
2 to 4 years of experience in a legal or client service environment
Knowledge of ADR processes such as mediation, arbitration, and court-referred matters
Strong written and verbal communication skills
High emotional intelligence and the ability to adapt under pressure
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Proficiency with relevant software systems and case management tools
Preferred
Bachelor's degree in Business, Operations, Management, or a related field
Company
Ultimate Staffing
Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Marez
Partnership Director
Company data provided by crunchbase