Interface Systems · 3 days ago
Associate Manager, Mid-Market Account Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expInterface Systems is a company focused on customer success, and they are seeking a Mid-Market Account Manager to cultivate existing accounts and partner with sales on new accounts. The role emphasizes customer growth, retention, and satisfaction through collaboration across departments to drive revenue and mitigate churn.
Business IntelligenceEnergy ManagementInternetNetwork SecurityRetail TechnologySecurityVoIP
Responsibilities
Core responsibilities of the role include implementation of account strategy/planning, revenue forecasting, and complex problem-solving to drive customer retention and growth
Leveraging of company’s CRM platform
Representing the customer Success team in Regular team meetings and customer facing meetings
Delivery of quarterly business reviews to assigned accounts
Monitor customer relationships
Generate and close new “whitespace” opportunities within the account base
Secure existing customer business through contract renewals
Miscellaneous responsibilities as assigned by management
Qualification
Required
2-3 years of experience in Account Management, Customer Success or Sales
Background of success in customer retention
Expertise in driving revenue through upselling to enterprise level customers
Positive team player with proven execution skills
Comfort-level in leveraging technology platforms such as CRM tools and customer service portals and willing to embrace new technology tools
Experience in the alarm, video, and/or managed network space
Preferred
Bachelor's degree preferred
Company
Interface Systems
Interface Systems delivers business security, managed network, UCaaS and business intelligence solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$199.56MKey Investors
Prudential Capital PartnersEverberg Capital
2021-01-12Private Equity· $60M
2019-08-01Debt Financing
2017-08-04Private Equity· $125M
Leadership Team
Danie Bordeleau
Chief People Officer
Sean Foley
Chief Revenue Officer
Recent News
Interface Security Systems
2025-11-05
Interface Security Systems
2025-08-27
Company data provided by crunchbase