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Damco Solutions · 4 weeks ago

System Administrator (Support role)

Raleigh, NC

Full-time

Onsite

Mid Level

3+ years exp

Damco Solutions is seeking a System Administrator to provide desktop support to 14 agencies. The role involves performing PC replacements, troubleshooting, software installations, and asset management, ensuring excellent customer service and technical support.

Enterprise SoftwareInformation TechnologyInsuranceSoftwareSoftware EngineeringWeb Development

H1B Sponsor Likely

Responsibilities

Perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis

Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers

Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams

Experienced in imaging and provisioning new equipment hardware & provide to customer

Experienced in supporting mobile devices

Experienced with supporting Apple devices

Use strong organizational skills to track onboarding & shipping activities based on customer requests

Follow asset management processes to ensure proper customer billing

Document work activities in ServiceNow

Testing Intune processes for Tier 3 team & providing feedback

Test upgrades and software changes

Install software following security & internal processes

Troubleshoot customer issues

Provide instruction while troubleshooting for remote customers

Assist with developing team processes & knowledge base

Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust

Work with vendors on warranty cases

Collaborate with internal teams on technical issues

Work on special projects as needed

Qualification

Windows OSM365PC imagingMobile device supportApple device supportCustomer serviceServiceNowTesting IntuneSoftware installationTroubleshootingMECMActive DirectoryTaniumBeyond Trust

Required

Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers

Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams

Image or provision new equipment hardware & provide to customer

Experienced in supporting mobile devices

Experienced with supporting Apple devices

Use strong organizational skills to track onboarding & shipping activities based on customer requests

Document work activities in ServiceNow

Testing Intune processes for Tier 3 team & providing feedback

Test upgrades and software changes; Install software following security & internal processes

Troubleshoot customer issues & tracking trends Assist with developing team processes & a knowledge base

Basic understanding of MECM, Active Directory, Tanium, Crowdstrike, Intune, & Beyond Trust

Work with vendors on warranty cases Collaborate with internal teams on technical issues

Company

Damco Solutions

Glassdoor3.9

Damco Solutions is a provider of IT solutions, services, and products.

Founded in 1996

Plainsboro, New Jersey, USA

1001-5000 employees

https://www.damcogroup.com/

H1B Sponsorship

Damco Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (8)

2023 (13)

2022 (11)

2021 (4)

2020 (7)