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Extra Space Storage · 11 hours ago

Operations Clerk

Salt Lake City, UT, United States

Full-time

Onsite

New Grad, Entry Level

Extra Space Storage is a leading self-storage company, and they are seeking an Operations Clerk to support the onboarding and offboarding of properties onto their platform. This role focuses on utility account transfers and billing processes, managing high-volume tasks while collaborating with the Transitions team.

CommercialReal Estate InvestmentSelf-Storage

Growth Opportunities

Responsibilities

Process and track utility bill payments to ensure timely and accurate handling

Initiate, monitor, and complete utility account transfer requests (electricity, water, gas, trash, etc.)

Oversee and manage transfer requests from initiation to completion

Identify and escalate discrepancies in bills, charges, or service information

Manage and update tasks through Smartsheet, Jira, Excel, and Salesforce

Conduct audits of outstanding transfer tasks, ensuring accuracy and completeness

Archive completed transfers and maintain organized, compliant documentation

Respond promptly and accurately to inquiries and requests

Maintain exceptional communication and customer service with Extra Space departments and external partners

Qualification

Microsoft Office SuiteSmartsheetJiraSalesforceCommunication skillsAttention to detailOrganizational skillsTime-management abilitiesProblem-solving skills