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Westwood Insurance Agency · 1 day ago

Customer Service Representative - Westwood Insurance Agency

Los Angeles, CA

Full-time

Hybrid

Entry Level

$23/hr - $23/hr

1+ years exp

Westwood Insurance Agency is one of the largest personal lines agencies in the US, providing a wide selection of insurance products. They are seeking a Customer Service Representative to deliver exceptional service by answering inquiries, recommending policies, and ensuring smooth client interactions.

Insurance

Responsibilities

Connect & Assist: Answer inbound calls promptly, research inquiries, and deliver accurate responses to coverage, billing, and policy-related questions

Problem-Solve & Recommend: Rewrite or create new policies tailored to the unique insurance needs of each client by recommending the best coverage options and products

Grow Professionally: Keep yourself sharp and up-to-date! Career path internally to other opportunities within

Learn & Excel: Take initiative to master additional processes and client-specific procedures to confidently handle secondary areas and provide comprehensive answers to inquiries

Support & Collaborate: Gain knowledge of department policies and processes to ensure seamless teamwork and client care