Apply on Employer Site

Encore · 9 hours ago

Seasonal Event Technician, Audio Visual - Gaylord Palms Resort & Convention Center

Kissimmee, FL

Full-time

Onsite

Entry Level

$14.22/hr - $18.48/hr

1+ years exp

Encore is seeking a Seasonal Event Technician to manage audiovisual systems in a hospitality environment. The role involves ensuring customer satisfaction through effective setup and operation of equipment, alongside maintaining positive client relationships and handling technical challenges.

Event ManagementEvent PromotionEvents

Responsibilities

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section

Strives to exceed the expectations and needs of internal and external customers

Maintains a positive relationship with all clients through effective communication

Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly

Monitors events and checks in on customers throughout the day

Understands and fosters the hotel/client relationship

Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues

Handles equipment challenges and changes in a timely and professional manner

Understands company processes, follows procedures, and completes systems entry and paperwork accurately

Uses the equipment sheets to determine the equipment scheduled for set up and for strike

Interacts with other staff and outside vendors for equipment

Increases revenue by utilizing floor up-selling techniques

Works with clients to finalize invoices

Completes order entries in Navigator, as needed

Qualification

Technical Level 3 CertificationAudio Visual ExperienceCustomer Service ExperienceHospitality ExperienceAction OrientedSafety ConsciousTech SavvyEffective CommunicationProblem SolvingTeam Collaboration