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Ardent · 15 hours ago

Salesforce Technical Program Manager

Virginia

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Ardent is a company dedicated to solving complex problems while ensuring employee well-being and professional development. They are seeking a Salesforce Technical Program Manager to lead and manage Salesforce activities supporting CBP mission systems, ensuring effective program management and delivery oversight.

Responsibilities

Lead and manage CBP’s Salesforce Center of Innovation (CoI) technical support program across governance, development, release management, and operations

Provide overall program management, coordination, and delivery oversight for all Salesforce activities supporting CBP mission systems

Manage cross-functional teams including Salesforce developers, architects, release managers, and application teams working across multiple Salesforce orgs

Drive Agile program execution, including sprint planning, backlog management, and delivery tracking

Leads stakeholder communication with CBP technical leadership, program offices, and integrator teams

Ensure Salesforce solutions are planned, built, reviewed, and deployed in accordance with CBP governance, change control, and security requirements

Coordinate and oversee release management activities, including change requests, Technical Design Document reviews, and deployment schedules

Ensure the team remains fully functional and productive, removing blockers and resolving delivery risks

Facilitate daily scrums, project meetings, and coordination sessions across technical and business stakeholders

Provide status reporting, risk tracking, and delivery transparency to CBP leadership

Qualification

SalesforceAgile program managementProject management certificationStakeholder communicationCross-functional team managementRisk trackingDaily scrums facilitation

Required

Active CBP BI clearance required

Minimum of eight (8) years of experience

At least five (5) years leading complex projects and programs, preferably on technical solutions development projects and Salesforce programs

Experience managing cross-functional teams in a highly collaborative work environment

Experience with full lifecycle Agile program management

Experience effectively communicating with senior levels of a customer organization

Experience delivering solutions to production and/or migrating legacy applications to new modern platforms

Experience meeting with customer and contractor personnel to formulate and review task plans and deliverable items, and effectively execute those items in accordance with approved plans

Ensures the team is fully functional and productive, enables close cooperation across all roles and functions, shields the team from external interferences and removes barriers, facilitates Daily Scrums/Project Meetings, communicates information outside the team, keeps the team focused on the tasks at hand, conducts stakeholder management

Preferred

A certification in project management from a recognized credentialing agency (e.g., Project Management Profession (PMP) and/or Program management professional from the Project Management Institute)