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Faced The Facial Studio · 1 day ago

Studio Director- Buckhead Village

Atlanta, GA

Full-time

Onsite

Director/Executive

Faced The Facial Studio is a unique skincare studio offering personalized facials and skincare products. The Studio Director is responsible for leading the studio, driving team growth, ensuring excellent client experiences, and managing financial performance.

Retail

Responsibilities

Secure repeat business and memberships by ensuring clients feel welcome in the studio, establishing strong client relationships, being respectful of clients’ time, and providing a comfortable and clean environment

Go the extra mile to create memorable experiences for clients

Take appropriate steps to understand each client's satisfaction level with their visit. Resolve issues decisively and effectively

Regularly provide in-the-moment as well as planned coaching and feedback to the team of estheticians and studio hosts

Empower team with tools, information, and confidence they need to deliver an excellent customer experience

Screen, interview, hire, fire

Onboard, develop, and train new team members

Celebrate/build up the team; surprise and delight staff

Referee any relational issues between employees

Maintain a pulse on team’s strengths and opportunities; create ongoing training opportunities

Drive revenue through scheduling optimization and sales

Develop new client acquisition and client retention plans

Manage studio’s P&L to increase revenue and manage expenses

Run and analyze reports to help the team and management understand what is happening within the business and opportunities for improvement

Share the FACED story, services, memberships, and retail offerings in a way that relates to the client and generates sales

Schedule team optimally for the success of the business

Check staff/client communications and provide feedback and coaching

Manage inventory and supplies, keeping appropriate stock levels

Maintain cleanliness and orderliness in all areas of the studio

Lead regular operational audits and secret shopper program

Manage team’s use of POS/CRM system

Follow all applicable regulations and laws

Assist with laundry

Ingrain yourself in the community; make as many groups aware of Faced’s offerings as possible

Plan and execute events and marketing campaigns

Build mutually beneficial partnerships with other businesses in the community

Positively promote the brand to your network on- and off-line

Qualification

Operational experienceClient relationship managementLeadership experienceSalesMarketing skillsPoint-of-Sale systemCRM tool proficiencyMulti-taskingCommunicationProblem-solvingOrganizational skillsDetail-oriented