Virio · 1 week ago
Customer Success Manager
San Francisco, California, United States
Full-time
Onsite
Mid Level
$150K/yr - $200K/yrVirio is building an AI-powered content engine for B2B companies, and they are seeking a Customer Success Manager to manage high-value SaaS customer accounts. The role involves building executive-level relationships, driving customer value, and influencing revenue through strategic engagement and support for renewals and expansions.
Computer Software
Responsibilities
Own a portfolio of 10–20 high-value SaaS customers, with ACVs ranging from $60k to $500k+
Build trusted, executive-level relationships with founders, CMOs, CROs, and GTM leaders
Lead onboarding, adoption, and ongoing strategic engagement to drive clear, visible customer value
Support renewals and expansions in close partnership with leadership (this role influences revenue, even if you’re not quota-carrying)
Act as the connective tissue between customers, product, and GTM — surfacing insights that shape roadmap and positioning
Manage complex, fast-moving accounts without heavy process or hand-holding
Help refine and scale Virio’s Customer Success playbook as we grow rapidly
Qualification
Required
Own a portfolio of 10–20 high-value SaaS customers, with ACVs ranging from $60k to $500k+
Build trusted, executive-level relationships with founders, CMOs, CROs, and GTM leaders
Lead onboarding, adoption, and ongoing strategic engagement to drive clear, visible customer value
Support renewals and expansions in close partnership with leadership (this role influences revenue, even if you're not quota-carrying)
Act as the connective tissue between customers, product, and GTM — surfacing insights that shape roadmap and positioning
Manage complex, fast-moving accounts without heavy process or hand-holding
Help refine and scale Virio's Customer Success playbook as we grow rapidly
Execution-first — you don't wait for perfect process; you move
Comfortable in real startup chaos (not corporate 'fake chaos')
Strong communicator who can hold their own with senior executives
Strategically fluent in B2B marketing and GTM (funnels, CAC/LTV, ABM, sales cycles)
Tech- and startup-literate — you understand how Series A–C companies operate
Experienced managing mid-market to enterprise ACV accounts
Highly organized and detail-oriented — you can juggle 10+ accounts without dropping balls
Craft-focused — we care more about how well you operate than how long you've been operating
Preferred
Experience with LinkedIn and/or video-based content strategies
Background in agencies, studios, or client-facing marketing roles
Familiarity with AI-powered GTM or content tools
Experience supporting expansions from single-seat to multi-seat or enterprise deals
Experience supporting renewals with CMO / VP-level buyers
Experience in fast-scaling startups where playbooks are still being built
Comfort working closely with founders and exec teams
Benefits
100% paid medical, dental, and vision
$1,000/month wellness & meals stipend
Company
Virio
Everyone wants to generate more leads for their B2B business, and we cracked the code.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase