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Valimail · 9 hours ago

Partner Experience Manager

United States

Full-time

Remote

Mid, Senior Level

$115K/yr - $125K/yr

7+ years exp

Valimail is a fast growing startup and the leader in Email Authentication as a Service. The Partner Experience Manager is responsible for developing and executing operational strategies that empower the partner ecosystem, driving mutual growth through enablement programs and performance metrics.

Cyber SecurityEmailInternetService Industry

Growth Opportunities

Responsibilities

Own partner division performance reporting and operations across departments, teams and individual contributors

Build standard onboarding programs, with decision making authority on content, format (live/on‑demand), delivery and target outcomes

Design and maintain self‑serve, standalone partner education that ramps new partners on DMARC and enables them to build and run a Valimail solution or services business

Develop and maintain a certification framework for partner role-types (e.g., MSP, channel reseller, tech-integration partner), including criteria definition, assessment tools, badge or certificate issuance, and ongoing recertification governance

Establish clear metrics for measuring the success of enablement and certification programs. Analyze learner engagement, retention and performance to continuously improve and iterate on enablement activities

Design and manage the Valimail partner portal as the primary entry point for all partner types, defining partner journeys, managing access and roles and tailoring content and tools to each partner segment

Plan and run special programs, including incentives and recognition, with an operational focus to drive engagement, enablement adoption and performance

Lead the Partner Development motion to generate partner‑sourced (and influenced) pipeline

Use data, interviews, quarterly business reviews (QBRs) and a Voice of the Partner (VOP) survey to identify partner knowledge and skill gaps and translate these insights into an actionable enablement strategy and priorities, including partner certification programs

Develop partner technical training that matches partners’ value propositions, as well as content for Partner sales audiences

Work closely with key stakeholders in Product Marketing (PMM), Product, Revenue Operations and Sales. Align needs and priorities from cross-functional teams into the enablement strategy and plans designed to build scale on high-impact initiatives

Create detailed project plans for all programs and enablement activities, with clear deliverables and milestones and ensure timely execution

Qualification

SaaS operationsPartner operationsProject managementEmail authenticationKPI managementAnalytical skillsCross-functional coordinationCommunication skills