Utility Program Customer Service Representative jobs in United States
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Utility Energy Services ยท 1 day ago

Utility Program Customer Service Representative

positionAtlanta, GA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$42K/yr - $42K/yr

Utility Energy Services, LLC (UES) delivers high-value energy efficiency solutions with a focus on customer service. They are seeking a Customer Service Representative to provide exceptional service to customers and contractors, enhancing satisfaction and retention.

Energy EfficiencyService Industry

Responsibilities

Provide introductory information to prospective and new customers
Ensure customer satisfaction by handling complaints and inquiries professionally
Follow up with clients or customers via phone or email to ensure ongoing satisfaction
Inform customers about additional products or services that may benefit them
Determine the quickest and most effective ways to answer client or customer questions
Escalate complex queries and concerns as needed
Troubleshoot common issues with products or services
Collaborate with a team of CSRs and other departments to find appropriate solutions

Qualification

Customer service experienceFluency in EnglishData entry skillsSolid computer skillsSpanishExceptional phone etiquetteProblem-solving skillsEffective time managementInterpersonal skills

Required

Fluency in English; proficiency in Spanish or other languages is a plus
Exceptional phone etiquette and communication skills
Strong data entry skills with attention to detail
Ability to analyze situations and provide effective solutions
Experience in outbound calling or customer service is advantageous
High school diploma or equivalent
Relevant experience in a similar role
Energy Efficiency experience is a plus
Excellent verbal and written communication skills
Strong attention to detail
Solid computer skills with Microsoft applications (Outlook, Word, Excel, PowerPoint) and CRM software
Strong problem-solving skills, with the ability to analyze situations, identify existing or potential problems, and recommend solutions
Effective time management and decision-making skills

Preferred

Bilingual or multilingual proficiency
Strong interpersonal skills for effective client communication

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Company

Utility Energy Services

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UES team supports Utility and Commercial clients' ESG, Energy Efficiency, Demand Response, Customer Engagement, and Electrification program.
dateFounded in 2020
location
Troy, Michigan, USA
people-size51-200 employees
web-link
https://www.utility-energyservices.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Apple's Impact Accelerator
2022-08-25Non Equity Assistance

Leadership Team

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Vince Floyd
President and CEO
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Company data provided by crunchbase