Sunrise Systems, Inc. ยท 6 days ago
Call Center Agent
Phoenix, AZ
Full-time
Hybrid
Entry Level
1+ years expSunrise Systems, Inc. is seeking a Call Center Agent to provide professional and courteous service to customers handling inbound calls related to tax compliance and general inquiries. The role involves resolving issues, educating taxpayers, and documenting actions in various systems while meeting performance expectations.
Information Technology & Services
Responsibilities
Answering incoming phone calls in a fast paced environment
Resolving Tier 1 level issues
Reviewing taxpayer accounts
Verifying, gathering and simultaneously updating key information
Educating taxpayers of online resources and current tax policies
Submitting requests for payment arrangements
Documenting actions taken into multiple systems
Participating in all team engagement activities
Meeting performance expectations
Qualification
Required
Strong ability to multitask
Basic use of Microsoft Word, Excel and Google Workspace
Basic math skills are required - addition, subtraction, multiplication and division
Communicate well both in writing and verbally
Great interpersonal skills
Retain knowledge easily
Creative in problem solving
Goal oriented
Organized
Previous two positions should each be at least one consecutive year in a fast-paced call center
National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)
High school diploma or equivalent
Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day orientation in person
Must have the ability to work a flexible schedule as dictated by business needs within our operating hours 7:45am to 5:15pm, Monday through Friday
Training is an intensive 3 weeks from 8:30am to 5pm
Attendance is critical as learning and applying knowledge is continuous for this role
Fully remote position
Hardwired internet access with sufficient bandwidth to handle applications required for the job duties
If using a 5G router, please bring this on day 1 so the IT department can prepare it to work with issued equipment
Short stint work history will likely not make it to the interview
Call center history should not be switchboard operation/dispatch, transferring calls
Candidates must have the ability to transport equipment from office to home (micro desktop, 2 monitors, keyboard, mouse, headset) - not public transportation
Candidates MUST have 1 year of recent call center experience
Preferred
Spanish-speaking
Experience with participating in process improvement activities
History of working in banking
Associates Degree or higher
Company
Sunrise Systems, Inc.
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ruchi Hajra
Senior Account Manager/Client Servicing/Talent Acquisition Partner
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