General Dynamics Information Technology · 4 days ago
Revenue Operations (RevOps) Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$122K/yr - $166K/yr
10+ years expGeneral Dynamics Information Technology is seeking a Revenue Operations (RevOps) Manager who will act as the connective tissue between mission stakeholders and delivery teams. This role involves owning the service catalog and ensuring a streamlined experience for users while driving measurable improvements across various domains.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
Responsibilities
Own the service catalog, experience-level objectives (XLAs), communications, training/adoption programs, and the Voice-of-Customer (VoC) loop that turns feedback into measurable improvements
Standardize how services are requested, launched, communicated, and measured, ensuring outcomes drive decisions
Replace ad-hoc work with product-like experience that is easier to use and easier to manage
Champion requests to enterprise design patterns, increase Tier-0/1 self-service, and coordinate change across delivery teams
Enforce a single playbook for communications, ensuring seamless, accountable delivery to VA customers
Drive consensus and documented decisions in complex environments
Define XLAs and counter-metrics to prevent gaming; tie improvements to measurable KPI deltas and publish trends transparently
Build simple, repeatable playbooks for launches, changes, and incident communications; run A/B pilots and scale what works
Hold partners to cross-vendor OLAs and shared scorecards; resolve ownership gaps and escalations quickly
Apply Prosci/ADKAR (or similar) to training, adoption, and communications plans; boost self-service and reduce avoidable tickets
Qualification
Required
10 + years of related experience
Bachelor's Degree. In lieu of a degree, an additional four years of related experience required
10+ years in enterprise IT service management, product operations, or customer success, with at least 3 years leading cross-functional programs at federal scale (e.g., VA, DoD, DHS, HHS) or Fortune 500
Demonstrated ownership of a service catalog and outcomes-based SLAs/SLOs/XLAs; history of improving MTTR, time-to-fulfill, CSAT/NPS, and adoption at scale
Hands-on experience running VoC programs, QBRs/MBRs, and release/change communications across multiple stakeholder groups (executive, technical, end-user)
Proven success operating in multi-vendor / SIAM environments with shared KPIs and cross-vendor OLAs
Experience aligning operations to frameworks such as ITIL 4 / ISO 20000, NIST CSF/RMF, Zero Trust/TIC 3.0, and FinOps/TBM
Expert in ServiceNow (or equivalent) for catalog design, workflows, request/incident/change, knowledge, and service mapping; understands OLA/SLA modeling end-to-end
Comfortable reading SLO dashboards; understands telemetry-based signals (logs/metrics/traces), incident timelines, error budgets, and change success metrics
Builds executive-ready scorecards in Power BI/Tableau; tracks unit economics and forecast vs. actual in partnership with FinOps/TBM (Apptio or equivalent)
Working knowledge of AWS/Azure/GCP service catalogs, identity (SSO/PIV/FIDO), and standard enterprise design patterns; understands CI/CD release trains and policy-as-code gates
Knows how operational communications and change windows intersect with Zero Trust, ATO sustainment, and audit evidence
Exceptional plain-language writing and storytelling; converts technical updates into clear 'what changed/why it matters/what to do' guidance
Facilitates workshops with business owners, engineering, security, and finance; drives consensus and documented decisions in complex environments
Defines XLAs and counter-metrics to prevent gaming; ties improvements to measurable KPI deltas and publishes trends transparently
Builds simple, repeatable playbooks for launches, changes, and incident comms; runs A/B pilots and scales what works
Holds partners to cross-vendor OLAs and shared scorecards; resolves ownership gaps and escalations quickly
Applies Prosci/ADKAR (or similar) to training, adoption, and communications plans; boosts self-service and reduces avoidable tickets
Operates a quarterly roadmap and comms calendar; meets deadlines across simultaneous launches and maintenance windows
Preferred
RevOps Professional (or equivalent)
ITIL 4 Managing Professional
ServiceNow CIS (ITSM/CSM)
Prosci/ADKAR
FinOps Certified Practitioner
SAFe/Agile
Benefits
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you build your skills and own your career
Professional growth opportunities including paid education and certifications
Rest and recharge with paid vacation and 10 company-paid holidays
Paid leave and paid holidays are prorated based on the employee’s date of hire.
The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
H1B Sponsorship
General Dynamics Information Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (32)
2024 (27)
2023 (36)
2022 (19)
2021 (18)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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