City of New York · 10 hours ago
IT Service Specialist III
Bronx, NY
Full-time
Onsite
Entry, Mid Level
$80K/yr - $80K/yr
2+ years expThe City of New York is seeking an experienced IT Service Specialist III to support the Office of the District Attorney, Bronx County. This role involves providing level 2 and level 3 support for various applications, collaborating with support teams, and enhancing IT service management processes.
GovernmentLegalPublic Relations
Responsibilities
Providing level 2 and level 3 support for new in-house and Custom off the Shelf (COTS) applications, including but not limited to BXDA, ECMS, CPR, NICE Justice, and more
Collaborating with level 1 support teams to troubleshoot and resolve complex technical issues, ensuring timely and effective problem resolution
Assisting in the testing and rollout of new applications, verifying their functionality, compatibility, and user experience
Liaising with application vendors and internal development teams to report and escalate issues and track their resolution
Supporting the integration development engineer role by assisting in the design and deployment of new integrations, data flows, and interfaces
Participating in cross-functional teams to ensure the successful implementation of new solutions and enhancements
Collaborating with end users to provide training, assistance, and documentation for applications and integrations
Developing and maintaining comprehensive documentation for application configurations, procedures, and troubleshooting steps
Contributing to the enhancement of IT service management processes and practices
Staying up to date with emerging technologies, industry trends, and best practices related to application support and integration
Identifying opportunities for process improvements and efficiency gains in the application support workflow
Providing timely and effective communication to stakeholders regarding support status, issue resolution, and enhancements
All other duties as assigned
Qualification
Required
A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least one year of experience as described in '1' above
Preferred
Bachelor's degree in information technology, Computer Science, or related field; relevant certifications (e.g., ITIL, CompTIA A+) are beneficial
Proven experience in application support roles, preferably in a level 2 or level 3 support capacity
Familiarity with software application development, rollout, and data integrations
Strong troubleshooting skills and the ability to analyze and resolve complex technical issues
Experience in working with application vendors and internal development teams to escalate and resolve issues
Excellent communication skills to interact effectively with technical and non-technical stakeholders
Ability to work collaboratively in cross-functional teams and across different units
Benefits
Public Service Loan Forgiveness
Company
City of New York
City of New York, often called as New York City, is the most populous city in United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carl G Esposito
Chief Information Security Officer
Dawn Miller
Senior Advisor to the Chief Climate Officer
Recent News
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