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Compucom Staffing · 15 hours ago

Level 3 Audio-Visual Technician

Santa Clara, CA

Full-time

Onsite

Mid Level

$20/hr - $23/hr

3+ years exp

Compucom Staffing is seeking a Level 3 Audio-Visual Technician to join their team onsite in Santa Clara, CA. This Technician will interact with clients and work in a dynamic team, providing support and troubleshooting for audio-visual systems while managing various maintenance projects.

ConsultingDeliveryInformation TechnologyStaffing Agency

No H1B

Responsibilities

Quickly troubleshooting AV systems with minimal use of BKMs

Engage external vendors for RMA replacement and out of scope maintenance

Improvise and use creative troubleshooting to work around rooms that are "hard down”

Building and maintaining IPL GC3 Files (removing and adding drivers)

Updating Extron and AMX firmware for preventative maintenance

Requires an in-depth knowledge of the functionality of monitors, projectors, and video conferencing systems

Managing and completing quarterly preventative maintenance projects

Creating / resolving break / fix tickets by monitoring client ticketing system

Engaging customers' requests for meeting support

Escalating large break / fix issues and workarounds to VC Lead Technician

Manage site inventory and spares with use of database

Acting as point of contact for Level 2 technicians

Engaging VC Lead on site for large project deployments and floor renovations and escalations

Qualification

Audio/Visual experienceAMX/Extron Control SystemsIntegrated audio systemsMicrosoft SuiteCustomer service skillsWritten communicationVerbal communication

Required

Minimum 3+ years of audio / visual experience desired

Complete knowledge of live sound signal flow and must be able to troubleshoot integrated audio systems (Clearone), track and update wireless microphone frequencies, group and channel spreadsheet

Must understand AMX / Extron Control System Functionality (Master Controllers, RS-232, Touch Panels, GC3 Configuration, pull control code and touch panel files from AMX / Extron devices)

Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high level troubleshooting

May be required to travel between sites using personal vehicle / company van

Must be able to lift up to 35 lbs. solo

May be required to walk / sit / stand / crawl / kneel for extended periods

Must have excellent customer service skills and excellent written / verbal communication skills

Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows