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Indicor · 11 hours ago

IT Manager- Systems and Infrastructure

Hudson, Ohio, United States

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Indicor is a global, diversified industrial solutions company providing specialized, mission-critical products for industrial manufacturers. The IT Manager – Systems and Infrastructure is responsible for ensuring the stability, security, and performance of Alpha’s technology environment, overseeing IT operations, cloud and on-premises infrastructure, and enterprise systems supporting business operations.

IndustrialIndustrial EngineeringIndustrial Manufacturing

Responsibilities

Lead and mentor the IT team, ensuring efficient IT operations and effective end-user support. Set priorities, manage workloads, and foster a culture of accountability and continuous improvement. This includes setting KPI’s for the hardware and software support teams

Act as a key operational partner with business leaders to understand IT challenges and operational needs. Deliver tailored IT solutions that enable business productivity and align with Alpha & Indicor’s enterprise standards

Take a hands-on role in overseeing infrastructure across Azure cloud and on-premises systems. Ensure reliability, scalability, and cost optimization of Azure environments, Microsoft 365, Entra ID, Intune, and related collaboration platforms

Guide modernization initiatives, including migration of current and legacy systems to on-prem and cloud platforms and integration of ERP, CRM, and BI systems. Promote interoperability and efficient data sharing across the enterprise. Modernize IT ticket system for (potentially to NinjaOne) for proper Enterprise tracking of metrics to key KPI’s

Collaborate closely with Indicor’s Cybersecurity Manager to ensure secure configurations, endpoint protection, and compliance with security frameworks. Support the implementation of identity management, access controls, and data protection measures

Partner with leadership team to develop appropriate IT strategy for newly acquired businesses

Take part in negotiations with technology vendors and service providers to secure advantageous pricing, contracts, and service terms. Maintain strong vendor relationships to ensure long-term value and reliability

Coordinate managed service providers and delivery partners to ensure consistent service quality and alignment with operational standards. Oversee performance of external partners, delivering infrastructure as a service, M365, and Azure environments and business system services

Monitor vendor performance and adherence to service level agreements (SLAs). Conduct regular reviews and enforce corrective actions where necessary to maintain operational excellence

Partner with internal stakeholders and external teams to lead IT initiatives from planning through execution. Ensure projects are delivered on time, within budget, and aligned with business and security objectives

Lead the management and optimization of Azure environments, focusing on cost control, performance, and scalability

Advise leadership and business partners on architecture design and service models (IaaS, PaaS, SaaS) best suited for enterprise and business unit workloads

Drive modernization and automation of infrastructure management through PowerShell scripting, monitoring, and analytics

Take part in the selection, deployment, and integration of ERP, CRM, and BI systems, ensuring these platforms meet business requirements and support efficient operations

Ensure network equipment such as switches, firewalls, and VPNs are configured optimally, maintained, and monitored for performance and security

Work in partnership with the cybersecurity department to implement secure system configurations, patch management, and Identity & Access Management (IAM)

Identify and partner with key vendors for acquisition of hardware, software and professional services

Develop and maintain strong relationships with BU & Indicor IT peers

Promote transparency and alignment between IT operations and organizational goals

Develop the technical skills and capabilities of IT team members through mentorship, cross-training, and professional development

Promote the sharing of best practices and standard operating procedures across the IT organization

Build, add and maintain IT and Information Security Policies & Procedures

Develop and mentor Alpha’s Hardware/Software Support IT Specialist and Alpha’s Application & Data Specialist

Qualification

Azure cloud managementMicrosoft 365 administrationIT operations managementNetworking firewallsNetworking switchesPowerShell scriptingVendor managementERP system integrationCybersecurity complianceAnalytical skillsLeadership skillsCommunication skills

Required

10+ years of progressive IT infrastructure and service delivery experience, including 3+ years in a managerial or supervisory capacity

Proven experience managing Azure cloud environments, Microsoft 365 tenancies, Entra ID, Single Sign-On (SSO) and Multi-Factor Authentication (MFA) technologies, and Intune environments

Demonstrated ability to manage cross-functional projects and external service providers

Strong background and hands on experience with IT operations, networking (firewalls, switches, VPNs), and IT Security Operations, change management, and incident management principles

Deep understanding and hands on experience with Microsoft Azure architectures, VMWare ESXi environments, Veeam storage systems, and Cisco/Extreem networking

Advanced proficiency in Microsoft 365 administration, including Exchange, Teams, SharePoint, and Intune

Knowledge of enterprise system architecture and data integration across business platforms

Experience with PowerShell scripting and process automation

Familiarity with Mimecast, NinjaOne, and endpoint management systems

Strong leadership and team development skills with the ability to inspire and motivate technical professionals

Excellent communication skills, with the proficiency to articulate complex technical information to non-technical audiences

Analytical and strategic thinker with the ability to manage competing priorities in a dynamic environment

Bachelor's Degree