Abbott Construction · 1 day ago
CRM Analyst
New York, NY, United States
Full-time
Onsite
Mid, Senior Level
$90K/yr - $130K/yr
5+ years expAbbott Construction is a company that provides a complete range of construction services. They are seeking a CRM Analyst responsible for managing the adoption and success of their enterprise CRM application, Salesforce. The role involves supporting users, maintaining data quality, and collaborating with various teams to enhance CRM functionalities.
Building MaintenanceConstruction
Responsibilities
Promote and measure adoption across business development and marketing teams
Working with the Director of Strategic Growth Applications, maintain, expand, and execute a sustainable training program for business development and marketing processes and supporting application functionality
Provide ‘how-to’ support to Salesforce users and become the SME for Salesforce process and procedures
Build, improve and maintain Salesforce reports and dashboards
Act as a bridge between business stakeholders and the Salesforce/CRM team, identifying challenges and potential solutions, and translating requirements clearly
Partner with local Data Stewards to monitor and assist with data quality efforts and reporting
Document requirements, workflows, and data processes related to Salesforce objects and processes
Manage change requests, service requests, and enhancements inclusive of developing communications concerning changes within existing and new Salesforce functionality to the appropriate user community
Drive method-based Quality Assurance testing in sandbox and production environments
Partner with the Marketing Systems Analyst to ensure consistent processes and quality data across applications
Collaborate with IT teams to ensure accurate data integration, reporting, and analytics within Salesforce and Power BI
Partner with IT in the development of new functionality and integrations
Manage Salesforce Account Engagement (Pardot) application for sending and reporting for quarterly Emails
Participate in testing and adoption of Salesforce AI tools
Stay current with Salesforce platform updates and recommend improvements
Qualification
Required
5 years of experience in CRM analytics or similar role
Strong skills with relational databases and data models
Strong interpersonal and customer service skills
Comfortable working with colleagues at all levels, including senior leadership
Self-starter
Organized and efficient
Strong written and verbal communication skills
Preferred
Salesforce or similar certifications are a plus
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Health Savings Account
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
401(k) retirement plan with employer match
Life & AD&D Insurance
Long-term Disability Insurance
Short-term Disability Insurance
Critical Illness Insurance
Accident Insurance
Hospital Indemnity Insurance
Home & Auto Insurance
Family Support
Pre-tax Paid Parking/Public Transportation
Paid time off: 2 Weeks for Non-Exempt and Three Weeks for Exempt
Time Away Benefits
8 Paid Holidays
Group Legal
Employee Stock Purchase Plan
Identity Theft Protection
Pet Insurance
Employee Assistance Program
Company
Abbott Construction
Abbott Construction Inc. is a construction agency that deals in various construction services.
201-500 employees
H1B Sponsorship
Abbott Construction has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase