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Function Health · 1 day ago

Team Lead, Membership Acquisition

United States

Full-time

Remote

Mid, Senior Level

Function Health is dedicated to empowering individuals to live healthier lives through innovative technology. They are seeking a Team Lead for Membership Acquisition to oversee a team of Member Success Agents, focusing on driving new member enrollment and enhancing the overall member experience.

Health CareHealth DiagnosticsMedicalPersonal Health

Responsibilities

Oversee daily team workflows, ensuring work is assigned appropriately and progressing on schedule. Serve as the point of contact for lead or client escalations and issue triage

Hold a high bar for lead and client experience, supporting the team in varied ways to achieve KPIs, quality expectations, and operational processes

Grow and improve our SMB program through establishing self-service experience, automating SMB interactions, and managing internal prospective clients

Drive continuous improvements to workflows, documentation, and tooling

Invest in AI agents as a “member” of the team, overseeing quality and ongoing training to promote self-service

Foster a team environment with high psychological safety, an enthusiasm for structured continuous improvement, and a contagious pride in delivering high quality work

Qualification

Member support experienceSelf-service systemsPerformance managementIntercom proficiencySalesforce proficiencyTeam developmentAI chatbot experienceStart-up experienceNotion proficiencySlack proficiency