J. J. Keller & Associates, Inc. ยท 18 hours ago
Technical Support Specialist
Appleton-Oshkosh Area
Full-time
Hybrid
Entry Level
$21.50/hr - $21.50/hr
1+ years expJ. J. Keller & Associates, Inc. is looking for a Product Support Specialist to join their Technology Solutions team. The role involves providing high-quality support to clients for cloud-based applications and hardware, assisting in issue resolution, and maintaining documentation of support interactions.
Responsibilities
Provides client support for any Technology Solutions products/services via phone, email, chat, etc. Meets department metrics for number of calls, resolution time etc
Provides guidance to customers on the use of software applications and hardware devices
Independently analyzes and resolves support issues in line with knowledge level. Follows proper troubleshooting steps, asks clarifying questions, and discovers underlying causes of issue
Follows escalation procedures to provide a seamless customer experience and allows the team to effectively resolve customer inquiries
Tracks all client interactions including contacts, suggestions and resolution to issues in tracking software
Qualification
Required
High School Graduate or General Education Degree (GED)
1+ year of customer service experience, preferably in a high-volume, service environment
Ability to learn and utilize a variety of software applications
Strong technical aptitude and interest
Proficient in the use of a PC and able to flow seamlessly between multiple systems and applications
Ability to utilize a variety of applications and connected devices
Commitment to providing outstanding client service
Quality minded and detail oriented
Ability to work in a fast-paced environment
Strong problem-solving skills
Professional communication skills in a variety of channels such as phone, email, chatrooms, etc
Empathy and de-escalation skills
Preferred
Experience supporting mobile applications or cloud-based applications a plus
Experience with smartphone applications
Benefits
17 days of PTO annually + 8 Paid Company Holidays + 1 Paid Floating Holiday
Annual Reviews + Merit Increases + Quarterly Bonus Program
New Hire On-the-Job Training
Career Growth Opportunities
Medical + Dental + Vision Insurance
Free Onsite Wellness Clinic for those associates near our corporate office + free telehealth coverage for all associates regardless of where you live
Free access to FLEX by Fitness on Demand providing 24/7 access to online workout and wellness programs
401(k) with Employer Match + Company-funded Profit Sharing
Company
J. J. Keller & Associates, Inc.
Since we began as a family-owned company in 1953, our purpose at J. J. Keller & Associates, Inc.
1001-5000 employees
H1B Sponsorship
J. J. Keller & Associates, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Rustin Keller
President & CEO
Aaron Zuberbier
Lead Sales Representative - Resale Partners
Company data provided by crunchbase