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Ilitch Companies · 23 hours ago

Membership Services Account Executive

Detroit, MI

Full-time

Onsite

Entry, Mid Level

2+ years exp

Ilitch Companies is a leading organization in sports and entertainment, and they are seeking a Membership Services Account Executive. This role is responsible for driving renewal sales and providing first-class service to clients while developing strong relationships with them.

Food and BeverageHospitalityTravel

Responsibilities

Meet or exceed both individual and team sales goals

Develop and build strong relationships with defined account base through proactive communication, including seat visits, phone calls, emails, client office visits and other communication – creating personalized experiences for them

Maintain updated information regarding clients in the CRM tool

Renewal of current season ticket members accounts from season to season (full, half and mini plans)

Collect referrals from season ticket members

Up-sell and cross-sell all products including group tickets, premium products and individual suites for both Detroit Tigers and Detroit Red Wings

Make required daily outgoing phone calls to account base

Work to complete assigned membership engagement touch points

Maintain up-to-date knowledge and effectively and enthusiastically communicate all team happenings, events, ticket member benefits, and park details that are relevant to members

Anticipate, respond to, and resolve all complaints, requests, and inquiries in a calm and professional manner, ensuring that each fan interaction results in increased loyalty to the teams

Assist in developing and delivering customized programs, benefits and events to drive loyalty with defined account base

Provide knowledgeable and enthusiastic service to members

Event/Game day operations (staffing membership headquarters on game nights, answering phones on game nights, etc.)

Work additional game duties as assigned

Qualification

Customer serviceSales experienceCRM tool proficiencyBachelor's degreeMicrosoft applicationsVerbal communicationTime managementTeam playerProblem-solvingSelf-motivated

Required

Bachelor's degree in sports management, marketing, or communications

Minimum 2 year of customer service, preferably in ticket retention and service

Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work

Possess the highest integrity and ethical standards

Team player with the ability to handle multiple assignments in a fast-paced environment

Excellent verbal communication skills with a friendly and professional telephone manner

Strong time management and organizational skills

Demonstrated ability to work independently and to self-motivate

Demonstrated flexibility and creative problem-solving skills

Must be self-directed and goal oriented

Ability to provide exceptional customer service

A true passion and desire to work in the sports industry

Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint

Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed

Preferred

Previous use and knowledge of any ticketing sources is preferred

Company

Ilitch Companies

The Ilitch Companies' family of businesses represent leading brands in the food, sports and entertainment industries, including Little Caesars, Blue Line Distribution, the Detroit Red Wings, Olympia Entertainment, the Detroit Tigers, Olympia Development, Little Caesars Pizza Kit Fundraising Program, Champion Foods, MotorCity Casino Hotel, Ocean Casino Resort, and Tenda.

Founded in 1999

Detroit, Michigan, USA

10001+ employees