Optus · 2 days ago
Sales Operations Manager
Jonesboro, AR
Full-time
Onsite
Mid LevelOptus is a leading IT services firm specializing in providing technology solutions for enterprise organizations. The Sales Operations Manager will support the sales team by managing orders, communicating with customers, and ensuring smooth sales operations to meet revenue goals.
Telecommunications
Responsibilities
Assist in quoting parts only accounts
Support creation of PowerPoint presentations for agents as needed
Entering project orders/sales engineering requests
Process new customer paperwork
Database management
Maintains reports and dashboards
Manage routine sales transactions to best support the customer while freeing the sales team up to focus on prospecting for new customers and further developing existing relationships
Communicate with customers via phone and email
Follow up with customers on order/PO questions we may have
Communicate as needed with the Purchasing Department and Plant Operations to ensure customers’ delivery expectations are met or exceeded
Assist the sales team with meeting revenue and gross profit expectations
Process RMA equipment returns for warranty advance replacements and/or account credits
Update reports and dashboards in Salesforce CRM that provide management visibility into sales metrics
Maintain sales wallboard that displays daily activity metrics to increase sales productivity
Identify process and workflow errors and inform management for resolution
Revise and update internal process documents as processes change to align with business needs
Assist with administrative duties for the commercial team as needed to include scheduling training and travel
Is primary backup for Customer Success Manager and sales as needed
Models appropriate behavior in regards to Optus’ Core Values and Code of Ethics
Other duties or tasks as assigned by management
Qualification
Required
Bachelor's degree (BA/BS) from four-year college or university or equivalent experience
Experience in Microsoft Word and Excel spreadsheet development required
Strong organizational and administrative skills with a positive, professional attitude and able to work in a progressive, challenging environment
Must have exceptional verbal and written communication skills
Must be able to multi-task and handle stressful situations in a professional manner
Must be able to work independently within a team-oriented organization
Must be a team player with a positive attitude and demonstrate excellent customer service skills
Preferred
Experience in a technically-geared work environment
Familiarity in utilizing a CRM system for account management activities and reports, Salesforce is preferred
Benefits
Competitive pay with bonus opportunities
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance
Company
Optus
Optus is a national technology advisory and IT services firm helping enterprise organizations simplify complexity and scale with confidence.
Founded in 1995
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Eva Duckworth
CFO
David Sluder
Chief Operations Officer
Company data provided by crunchbase