Pair Networks, Inc. ยท 8 hours ago
Billing & Retention Representative Level 1
United States
Full-time
Remote
New Grad, Entry Level
$35K/yr - $40K/yrPair Networks, Inc. is a leading provider of web hosting services, and they are seeking a Billing & Retention Representative to manage customer billing inquiries and improve retention. The role involves handling billing-related questions, resolving payment issues, and proactively working with customers at risk of canceling.
Web Hosting
Responsibilities
Handle inbound billing questions related to invoices, payments, renewals, refunds, and account changes
Assist customers experiencing payment issues or failed transactions
Proactively engage with customers looking to cancel or downgrade to understand their needs and retain their business when possible
Identify trends in churn and billing issues and share insights with leadership
Work closely with support and finance teams to resolve customer issues efficiently
Maintain accurate records of customer interactions and billing updates
Ensure all billing and customer communications follow company policies and compliance standards
Qualification
Required
Strong Customer Service skills with the ability to effectively address customer needs and inquiries
Excellent communication and problem-solving skills
Proven ability to work collaboratively in a team-oriented environment
High school diploma or equivalent required
Benefits
Comprehensive health benefits, with employer-paid dental and vision coverage.
Employer-paid short-term disability, long-term disability, and life insurance.
Generous paid time off and support for maintaining work-life balance.
Opportunity to be part of an exciting, international expansion strategy.
Company
Pair Networks, Inc.
Since 1996, Pair Networks has offered the best in web hosting services, fully managed dedicated servers, virtual private servers, and the best value in domain name registration services.
Founded in 1996
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matt Riffle
CTO
Melea Strimple
COO
Company data provided by crunchbase