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CVS Health · 3 days ago

Outreach Coordinator

Louisiana, United States

Full-time

Onsite

Mid Level

$21.10/hr - $36.78/hr

3+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care for millions of Americans. The Outreach Coordinator will identify resources and collaborate with community organizations to improve member health outcomes while providing assistance to members in utilizing their benefits effectively.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Identifies potential resources and initiates collaboration with community centers, mental health centers, faith/ethnic-based social service organizations, and school organizations to improve member health outcomes and HEDIS measures

Makes outbound calls to members to provide assistance in obtaining services (i.e., provide reminders, make appointments, arrange transportation, etc.) to avoid delays in treatment and improve member health outcomes

Identifies when to refer member to Social Worker or Case Manager

Investigates and responds to member inquiries regarding benefits in person, via telephone, and in writing

Distributes educational information to members by most appropriate method (mailings, social media, automated calls, etc.) to help them utilize benefits more effectively

Develops educational/outreach materials including but not limited to incentive documents, call scripts, event flyers, social media text, etc

Develops and maintains member incentive programs to support HEDIS initiatives; maintains incentive database to track member compliance

Identifies opportunities to partner with community organizations on special events and presentations (i.e., health fairs and community events) to heighten awareness of Aetna’s name; works with internal staff to schedule, organize, and staff these events

Qualification

Outreach experienceCommunity collaborationMicrosoft OfficeCustomer serviceCommunication skills

Required

3+ years' recent and related outreach experience working with providers or members, and/or government program managed care product experience

Experience with Microsoft Office products (Word, Excel, Project, PowerPoint, Outlook)

High School Diploma or GED (REQUIRED)

Preferred

Customer service experiences in a transaction-based environment such as a call center or retail location

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.