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Cushman & Wakefield · 8 hours ago

Facilities Data Support Specialist

Atlanta, GA

Full-time

Onsite

Entry Level

$18.87/hr - $22.20/hr

2+ years exp

Cushman & Wakefield is a leading global real estate services firm, and they are seeking a Facilities Data Support Specialist. This role involves assisting leadership with work order control, supporting end users with data and report requests, and troubleshooting software issues.

CommercialCommercial Real EstateConsultingLeasingLegalProperty Management

Responsibilities

Monitor current CMMS system and decide when to escalate work orders

Monitor current CMMS system and ensure work is being accepted by workers and escalating to management when work orders are not being accepted

Fulfill Data Services ticket requests, per the users requirements

Create database queries and exports for list pulls

Develop reports and dashboards using the current CMMS system

Troubleshoot and resolve error messages in a variety of Data Services systems

Analyze requirements and consult with end users to ensure expectations are met

Serve as a data expert for the Department

Assist in end-user training and troubleshooting

Follow-up with the requester regarding work orders, in a timely manner, upon receipt

Communicate to requester the steps for completion of work orders and provide follow-up information

Assist new team members with general information when necessary

Anticipate and responds to customer needs; follows up until needs are met

Demonstrate collaborative and respectful behavior

Partner with all team members to achieve goals

Receptive to others’ ideas and opinions

Contribute to a positive work environment

Demonstrate flexibility and willingness to change

Identify opportunities to improve clinical and administrative processes

Make appropriate decisions, using sound judgment

Use resources efficiently

Search for less costly ways of doing things

Speak up when team members appear to exhibit unsafe behavior or performance

Continuously validate and verify information needed for decision making or documentation

Stop in the face of uncertainty and takes time to resolve the situation

Demonstrate accurate, clear and timely verbal and written communication

Actively promote safety for patients, families, visitors and co-workers

Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Qualification

CMMS managementData entryMicrosoft applicationsCustomer serviceProfessionalismTeam playerTime managementFlexibility

Required

High school or GED

1 year Customer service

2 years Data entry experience

Proficient in Microsoft applications (Word, Excel, PowerPoint)

Needs to be flexible, courteous, patient, and a positive team player exercising a high level of professionalism at all times

Should be able to adapt easily to constant changing situations, display strong time management skills and be able to produce prompt and effective results