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Smithers · 1 week ago

Customer Service Representative (FULL-TIME w/BENEFITS)

Lansing, Michigan, United States

Full-time

Onsite

Entry Level

1+ years exp

Smithers is seeking a Customer Service Representative to join their team in a full-time role with benefits. The representative will interact with customers to address inquiries, guide them to solutions, and manage various administrative tasks related to customer accounts.

ConsultingMarket ResearchTrading Platform

Responsibilities

Contact prospective customers and follow up on leads via phone and e-mail

Complete administrative activities to include client account set up, project scoping activities, proposal creation, and data management activities

Manage CRM, project and lab management databases and sales funnel

Define key accounts, execute and maintain account plans and follow ups with agreed upon metrics

Review project deliverables upon completion of testing

Create sales reports and forecasts

Qualification

Customer service experienceCRM softwareMicrosoft OfficeService-orientedVerbal communicationWritten communicationProblem-solving mindset

Required

High school diploma or equivalent (GED)

Excellent verbal and written communication skills

Professional, service-oriented, and problem-solving mindset

Proficiency in Microsoft Office (Word, Teams, Excel, Outlook)

Ability to learn, or experience with CRM software

Preferred

Associate's degree from a two-year college or technical school

One (1) year customer service experience

Benefits

401k retirement plan

Medical

Wellness plan

HRA/FSA plans

Vision

Dental

Disability

Life

Legal

PTO vacation

Sick time

Holiday pay

Bereavement leave

And more

Company

Smithers

Founded in 1925 and headquartered in Akron, Ohio, Smithers is a multinational provider of testing, consulting, information, and certification services.

Founded in 1925

Akron, Ohio, USA

501-1000 employees