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Eat'n Park Hospitality Group · 12 hours ago

Digital Transformation Business Partner

Homestead, PA

Full-time

Onsite

Senior Level

7+ years exp

Eat'n Park Hospitality Group (ENPHG) is a renowned hospitality company known for its successful restaurant brands. The Digital Transformation Business Partner will lead technology initiatives to enhance productivity and guest experiences while managing projects related to operational systems and AI tools.

Food and BeverageHospitalityService Industry

Hiring Manager

Makayla G.

Responsibilities

Lead end-to-end projects and upgrades for organizational technology initiatives across our restaurant and contract dining divisions, working alongside corporate support center functions. These projects may include but are not limited to Point of Sale (POS) upgrades, evaluation of new ordering platforms, and other critical technology enhancements

Manage the identification, evaluation, and implementation of AI and related business tools that enhance operational workflows, automate manual tasks, and support more effective business decisions

Facilitate cross-functional collaboration to define scope, requirements, and success metrics

Coordinate with internal stakeholders and external vendors to ensure timely and aligned delivery of solutions

Oversee QA testing, pilot programs, and user acceptance processes. Proactively identify and resolve blockers to achieving objectives

Design and execute effective training, communication, and change management plans for new technologies

Apply a hybrid project methodology, blending Agile and traditional approaches to fit each initiative

Lead strategic technological planning and budgeting as it relates to new initiatives and AI tools. Translate business needs into development priorities and manage solution delivery calendar

Stay informed on emerging trends in restaurant and higher education tech and AI enablement to inform future initiatives

Qualification

Digital transformation projectsSystem rolloutsIntegrationsChange managementAI tools implementationProject managementHospitality industry experienceTime managementCollaboration skillsGrowth mindset

Required

Bachelor's degree in Business, Information Systems, or a related field (or equivalent experience)

7+ years of experience managing IT or digital transformation projects, ideally in the restaurant, hospitality, or retail sectors

Demonstrated experience with system rollouts and integrations (POS, KDS, loyalty, etc.) Solid understanding of IT infrastructure fundamentals, including network routing, physical connectivity, and related hardware components

Excellent time management skills; ability to meet deadlines, manage stakeholder expectations, and facilitate collaborative problem solving in a fast-paced hospitality environment. Ability to proactively identify potential challenges and opportunities and adjust plans accordingly

Strong ability to translate business needs into actionable technical requirements

Adept at change management and user adoption strategies. Maintains a strong growth mindset and influences others to do the same