Repairify, Inc · 5 days ago
Customer Enablement and Support
US
Full-time
Hybrid
Entry, Mid Level
2+ years expRepairify, Inc is focused on providing exceptional customer service and support, and they are seeking a Customer Enablement and Support professional. This role involves guiding non-technical customers through the onboarding process, ensuring they can effectively use the product and addressing any issues that arise.
AutomotiveInformation ServicesInformation Technology
Responsibilities
Sit at the intersection of support, implementation, and adoption, being prepared for a high-friction, low-attention customer in a technical product space
Review new customer orders, initiate setup steps, and manage onboarding workflow from Salesforce
Guide multiple different customers through setup, login, product training, and adoption milestones high attention to detail and follow-through
Use Salesforce and Freshdesk to accurately track customer touchpoints and progress; handle email and phone inquiries
Call customers before they escalate, clarify next steps, and follow up consistently. Proactively call customers when needed; i.e., speaking with customer and not just using email
Investigate basic product issues and submit escalations to Support or Product teams as needed
Relay information between internal team parties and customer, driving for solutions and closure
Monitor adoption health (logins, usage data, success milestones) and work with Sales, Product, and Ops to relay customer feedback and share trends
Thoroughly document what’s working (and what’s not) to improve the onboarding and support process
Engage and respond to internal team questions about process, product, issues, plans, etc. in the same manner and urgency of external customer communications
Other Duties: Please note this job description is not designed to cover all possible activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
Qualification
Required
High School Diploma
2–5 years of experience in customer-facing roles (support, success, service advising, implementation, tech support, etc.)
Exceptional documentation skills
Preferred
Bachelor's Degree in a related field/ College degree a plus
Familiarity with or interest in the automotive industry or SaaS tools for non-technical users
Ability to explain complex systems in a simple way to impatient, non-technical customers
Stellar phone and written communication skills — friendly, clear, professional
You're organized and methodical
You've used tools like Salesforce and Freshdesk (or similar) and can ramp quickly
Automotive industry experience — especially in service, shop operations, or reconditioning
SaaS onboarding or technical support
Strong problem solving abilities
Ability to multi-task efficiently in a fast paced environment
Detail-oriented
Company
Repairify, Inc
Repairify, Inc. and its family of brands empower the automotive repair industry to master the modern, data-intensive vehicles.
501-1000 employees
H1B Sponsorship
Repairify, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (1)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
J
Jay Scruton
Vice President of Strategic Initiatives
Jennifer Hawxhurst
Vice President of Sales
Recent News
2025-07-29
Company data provided by crunchbase