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inKind · 7 hours ago

Senior Manager, B2B Account Recovery

Austin, in-person

Full-time

Onsite

Mid, Senior Level

$115K/yr - $130K/yr

6+ years exp

inKind is a company that partners with restaurant operators through innovative financing solutions. The Senior Manager, B2B Account Recovery is responsible for executing inKind's B2B recovery strategy, managing complex accounts, and leading negotiations to achieve recovery outcomes while maintaining partner trust.

E-CommerceFinTechFood and BeverageGift CardLocal BusinessRestaurantsSmall and Medium Businesses

Responsibilities

Own a portfolio of complex B2B restaurant partner accounts, with responsibility for recovery strategy, execution, and outcomes

Lead direct negotiations with restaurant owners, operators, and hospitality groups regarding delinquent balances and contractual obligations

Structure and negotiate payment plans, restructures, and settlements that balance risk mitigation with long-term partner viability

Review contracts, payment terms, and partner performance to identify early warning signals and escalation triggers

Coordinate with Legal on enforcement actions, including the filing and maintenance of UCC-1 financing statements, defaults, and other remedies

Partner closely with Legal and Finance to align recovery actions with regulatory, contractual, and business priorities

Design and refine scalable, B2B-appropriate recovery strategies, workflows, and escalation paths

Leverage data, CRM, and financial systems to track account health, recovery progress, and portfolio risk

Provide clear, actionable insights to leadership on trends in delinquency, exposure, recovery performance, and partner behavior

Influence upstream improvements in underwriting, partner onboarding, and payment structures based on recovery learnings

Act as the subject-matter expert for B2B recovery across Legal, Finance, and Partner Success

Set standards for tone, professionalism, and partner engagement during recovery interactions

Support Partner Success teams on difficult conversations without owning day-to-day customer management

Qualification

B2B negotiationsFinancial recovery strategyCommercial contractsCRM toolsFinancial analysisRelationship managementHospitality industry knowledgeTeam collaboration