Eyemart Express · 19 hours ago
Apprentice Optician FT Spokane Valley, WA #214
Spokeane, WA
Full-time
Onsite
New Grad
$18/hr - $25/hrEyemart Express is a leading optical retailer known for delivering quality eyewear and exceptional customer service. The Apprentice Optician will assist patients in selecting eyeglass frames and lenses, ensure accurate measurements for lens fitting, and dispense completed glasses to patients.
E-CommerceEyewearRetail
Responsibilities
Provide exceptional customer service
Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, exchanges
Compute and process payment transactions/refunds using in-house Point of Sale system
Perform other administrative tasks as assigned
Process insurance claims
Maintain up-to-date knowledge of products
Create and maintain patient files, following company and HIPAA policies regarding confidentiality
Input customer information into computer system
Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest most appropriate products (i.e. frames, lens type, coatings)
Take necessary measurements (i.e. measuring the patient’s pupillary distance)
Prepare work order for lab ensuring all pertinent information is listed (i.e. patient information, prescription, lens size/type, measurements, special tinting or coating, etc.)
Pull correct lenses according to work order specifications
Inspect final product for accuracy; adjust completed glasses to fit patient using pliers, hands and heat if necessary to bend frames accordingly
Educate patient on how best to care for their glasses
Adjust/repair damaged frames, replace nose pads and missing screws
Price, stock and straighten merchandise
Qualification
Required
High School Diploma or GED
Experience working in retail, customer service, or sales
Ability to stand for prolonged periods of time (up to 8 hours per day per scheduled shift)
Ability to occasionally stoop, bend, kneel, crouch, reach, and twist
Ability to lift, carry, push, and/or pull up to approximately 25 lbs
Must possess excellent hand-eye coordination and fine motor skills
Ability to operate basic office equipment
Ability to communicate clearly and concisely, both orally and in writing
Ability to correctly read and interpret prescription specifications and input into computer properly to ensure lenses are cut properly
Ability to multi-task
Ability to identify and solve problems, and facilitate problem solving
Attention to detail
Time management skills - ability to prioritize and work quickly and efficiently when there are multiple customers to assist
Ability to deal with stressful situations such as dissatisfied customers
Ability to establish and maintain effective working relationships with fellow employees
Preferred
Experience working in the optical industry
Company
Eyemart Express
Eyemart Express is an optical retailer that provides quality prescription eyewear to consumers at competitive prices and on the same day.
Founded in 1990
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Leonard Green & Partners
2024-10-08Acquired
2020-10-13Private Equity
2014-11-25Private Equity
Leadership Team
Jason Shanks
General Counsel
Katy Hanson
Chief Marketing & Merchandising Officer
Recent News
2025-09-29
Company data provided by crunchbase