Hlavinka Equipment Company ยท 1 day ago
Service Writer
Victoria,TX,US
Full-time
Onsite
New Grad, Entry LevelHlavinka Equipment Company is a trusted agricultural dealership serving Texas since 1939. They are seeking an organized, customer-focused Service Writer to facilitate communication between customers, technicians, and management, ensuring efficient service operations.
AgricultureCommercialConstructionRetail
Responsibilities
Answer and route incoming service calls, ensuring timely follow-up and excellent customer service
Communicate repair needs, timelines, and updates to customers in a professional manner
Schedule technicians for field and shop repairs according to workload and priority
Check in with customers on open accounts and assist with billing inquiries as needed
Open, verify, and close repair orders accurately and efficiently
Complete all service paperwork and ensure documentation is entered properly for warranty, billing, and reporting
Monitor technician time entries and ensure labor is properly coded and billed
Assist technicians with repair order documentation and warranty claim submissions
Assist with parts orders and ensure accurate coordination between service and parts departments
Prepare and code statements for the accounting department
Help track PTO and payroll details within the service department
Generate monthly or other departmental reports as needed
Support additional projects, such as managing uniforms, fuel cards, or other administrative functions
Perform any other duties as assigned by management to ensure efficient service operations
Qualification
Required
Previous experience in a service, administrative, or customer support role (equipment or automotive preferred)
Excellent organizational and communication skills
Ability to multitask and manage competing priorities in a fast-paced environment
Basic computer proficiency, including service software and Microsoft Office applications
Strong attention to detail and accuracy in paperwork and data entry
Preferred
Experience in agricultural, construction, or heavy equipment industries
Understanding of repair order and warranty claim processes
Benefits
401(k) with company match
Paid time off (PTO)
Health, dental, and vision insurance
Opportunities for growth, training, and advancement within the company.
Company
Hlavinka Equipment Company
www.hlavinka.com Locations: East Bernard, El Campo, Victoria, Bay City, Angleton, Rosenberg, Nome, and Taft Hlavinka Equipment offers farm and construction equipment, along with replacement parts and service, for clients throughout North America, South America, Africa, Asia, and other parts of the world.
Founded in 1939
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase