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UNCF · 7 hours ago

Senior Program Manager, Operations

Atlanta, GA

Full-time

Hybrid

Senior Level

$68K/yr - $73K/yr

5+ years exp

UNCF is a longstanding organization dedicated to supporting Historically Black Colleges and Universities (HBCUs) and their students. The Senior Program Manager - Operations will provide operational, financial, and administrative support to the Institute for Capacity Building, managing projects and vendor relationships to enhance the effectiveness of HBCUs.

EducationNon Profit

Responsibilities

Supporting the Director with overall grants management administration for the ICB portfolio, including preparing annual grant budgets, planning expenditures, monitoring financial performance, and implementing necessary corrections

Assisting the Director with policy development and budget management

Serving as the primary point of contact for asset management and procurement

Providing oversight of third-party vendor management, including contract agreements, in collaboration with the Director and key stakeholders

Supporting the enhancement and implementation of financial systems, CRM software (e.g., Salesforce), and other required technology platforms

Actively participating in the planning and execution of ICB events, including the UNITE annual summit

Developing, documenting, and maintaining ICB policies and procedures

Providing performance management and oversight for Program Coordinators – Operations

Reviewing, standardizing, and maintaining onboarding and offboarding policies and procedures for ICB

Assisting with the training and onboarding of new hires and interns

Preparing and distributing memos, emails, reports, and other communications, as appropriate

Responding to internal and external inquiries and requests for information in a timely manner

Serving as a liaison between administrative staff and senior management, ensuring needs and concerns are communicated and resolved efficiently

Partnering with Human Resources, Information Technology, and other key stakeholders to maintain and update office policies, as needed

Coordinating with the IT department regarding office equipment, systems, and technology needs

Managing relationships with vendors, service providers, and the accounting department, ensuring timely invoicing, payments, and proper contract execution in collaboration with the Office of General Counsel

Coordinating office staff activities to ensure operational efficiency and effectiveness

Maintaining professional and technical knowledge by attending workshops, participating in professional associations, networking, and reviewing industry publications

Managing offsite assets, ensuring they are maintained in an orderly and secure manner

Qualification

Operations managementBudget managementEvent managementProject managementCRM software (Salesforce)Vendor managementAnalytical skillsMicrosoft Office proficiencyInterpersonal skillsOrganizational skillsCommunication skillsTime-management skillsProblem-solving skillsTeam collaboration

Required

Bachelor's degree required

Minimum of 5-7 years of operations management, business administration, project management, event management, and budget management

Demonstrated experience in planning, managing, and executing events, including large-scale, multi-day meetings, and stakeholder-facing programs

Demonstrated ability to plan, facilitate, and lead meetings, and to work effectively and professionally with stakeholders at all levels of leadership

Exceptional organizational and time-management skills, with the ability to manage administrative, financial, and project-related activities with a high degree of accuracy and attention to detail

Proven initiative and problem-solving skills, with the ability to independently manage a wide range of responsibilities and deliver results

Strong interpersonal and relationship-building skills

Ability to manage multiple projects simultaneously, often at varying stages of development and execution

Demonstrated commitment to and understanding of the mission and values of UNCF and the Institute for Capacity Building (ICB)

Proven ability to prioritize and balance competing demands, deadlines, and projects effectively

Excellent written, verbal, and presentation communication skills

Demonstrated success working collaboratively and cross-functionally in team-based environments

High level of proficiency in Microsoft Office applications (Outlook, Word, Excel, and PowerPoint) and other relevant software platforms