MJHS ยท 4 hours ago
Service Desk Analyst
New York, NY
Full-time
Onsite
Entry Level
$56K/yr - $70K/yr
2+ years expMJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. The role involves taking phone calls and communicating through messaging platforms to help diagnose and resolve technical issues for customers.
Health Care
Responsibilities
Assisting customers with technical issues or questions relating to computer hardware or software devices
Taking phone calls from customers or communicating with them through messaging platforms
Helping customers diagnose technical issues over the phone
Speaking with them about installing hardware or software on their computers
Qualification
Required
High School Diploma
A+ Certification Required
2 years of experience in the use and repair of PCs, laptops, printers, smartphones, and other computer peripherals
Use and installation of Microsoft Office 365 and Windows 10
Experience with remote desktop software
Knowledge of Outlook
Expert understanding of computer networking principals to troubleshoot issues
Ability to prioritize functions and tasks performed within the department in order to meet deadlines
Strong customer service skills
Excellent verbal and written communication skills
Company
MJHS
MJHS provides home care and nursing care for elders and children.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Wagner
President & CEO, MJHS Health System
Company data provided by crunchbase