Clevanoo LLC · 1 week ago
Business Analyst
Harrisburg, PA
Contract
Hybrid
Entry, Mid Level
2+ years expClevanoo LLC is focused on enhancing user experience in public-sector environments. The Business Analyst will lead UX research initiatives to improve caseworker processes and support automation efforts in response to federal regulation changes.
Staffing & Recruiting
Hiring Manager
Maithili K
Responsibilities
Design and lead discovery and usability testing sprints to identify innovation and automation opportunities
Conduct user research through interviews, shadowing, and observation of frontline staff
Analyze current systems and data flows and map end-to-end user journeys
Identify process pain points, friction, and inefficiencies impacting caseworker workload
Produce actionable deliverables such as journey maps, user stories, and research artifacts to support prioritization and planning
Communicate research insights to cross-functional teams including project, design, development, product, and program stakeholders
Develop strong, trusted stakeholder relationships; represent the voice of the user in a public-sector environment
Support implementation efforts by translating insights into clear findings and recommendations for production changes
Work effectively in iterative or agile delivery environments
Qualification
Required
Experience in Health and Human Services or benefits delivery on federally funded programs (SNAP, Medicaid, TANF, or Unemployment Insurance)
Deep experience in UX Research and user-centered design practices
2+ years of UX experience supporting products, platforms, or services at scale
Demonstrated ability to drive successful product or service improvements based on research
Experience across the UX spectrum, including information architecture, low-fidelity to high-fidelity design, design systems, accessibility, prototyping, and user research
Proven ability to build alignment with stakeholders and communicate complex ideas clearly
Experience leading design work for a product, platform, or service
Experience working with agile or iterative methodologies
Company
Clevanoo LLC
At Clevanoo LLC, we believe that great companies are built with great talent — and we make it our mission to connect them.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase