Apply on Employer Site

Topcon Healthcare · 4 days ago

Customer Service Representative

Oakland, NJ

Full-time

Onsite

Entry Level

$32/hr - $34/hr

2+ years exp

Topcon Healthcare is a company focused on developing innovations in healthcare to improve patients’ health and quality of life. They are seeking a detail-oriented Customer Service Representative who will manage customer cases, enter sales orders, and support various operational tasks to ensure efficient customer service.

Health CareMedical Device

Responsibilities

Manage customer cases and communications in Salesforce Lightning, keeping updates clear, organized, and consistently documented

Maintain complete and traceable case records to support visibility across teams

Enter and track sales orders in SAP, coordinating with Logistics, Field Service, Purchasing, and Sales to ensure timely completion

Process RMAs, loaner requests, repairs, and parts orders, maintaining documentation accuracy throughout the process

Perform basic troubleshooting and resolve straightforward issues before escalation

Review and verify agreements and supporting documentation before processing requests or shipments

Communicate proactively to share status updates, identify recurring issues, and support continuous improvement

Qualification

Salesforce LightningSAPCustomer service experienceCRM familiarityProactive problem solvingFrench fluencyWritten communicationAttention to detailCollaboration