HDR · 2 weeks ago
ServiceNow Application Administrator
Omaha, NE
Full-time
Onsite
New Grad, Entry LevelHDR is a company that values inclusion and employee engagement, seeking to make a positive impact on the world. The ServiceNow Application Administrator will perform administration of production application systems, provide problem resolution, and assist with the deployment of new products and upgrades in ServiceNow.
ArchitectureConsulting
Responsibilities
Perform administration of production application systems under the direction of more senior staff including ServiceNow platform modules (ITSM, SAMPro, SPM, CMDB, etc.)
Conduct technology implementation tasks under the direction of higher-level technical and managerial staff
Provide problem resolution of production application systems
Complete service requests related to assigned systems and ServiceNow workflows
Perform day-to-day maintenance and troubleshooting tasks for production application systems including resolving ServiceNow incidents and requests
Research, review and analyze system modifications/patches/upgrades for applicability to assigned systems and ServiceNow platform updates
Produce and maintain system documentation
Assist with creating, testing, and deployment of new products, upgrades, and patches in ServiceNow (update sets and migration processes)
Coordinate with Application Managers and product stakeholders
Occasionally work after-hours and weekends to complete special assignments, changes, or incident responses
Occasionally travel for operational requirements
Perform other duties as needed
Qualification
Required
Bachelor's degree in Computer Science/MIS-related area or equivalent work experience
Good communication skills
Ability to interact with customers in a professional manner when providing support for customer problem resolution
Self-starter with the ability to perform assigned administration tasks with minimal supervision
Attitude and commitment to being an active participant of our employee-owned culture
Preferred
Understanding of agile methodologies
Understanding NIST 800-171 cybersecurity controls
Familiarity with Architecture/Engineering/Construction operations
Experience working with some of these web technologies (HTML, CSS, JavaScript, XML, SOAP, REST)
Active Certified ServiceNow Administrator (CSA) or Certified Application Developer (CAD) certifications
Experience developing ServiceNow flows, business rules, and client scripts
Knowledge of ServiceNow scripting (JavaScript, Glide API) and CMDB management
Familiarity with ServiceNow integrations using REST/SOAP APIs
Experience with update sets, migration processes, and platform upgrades
Company
HDR
HDR is an employee-owned design firm specializing in engineering, architecture, environmental and construction services. We’re ranked No.
Founded in 1917
10001+ employees
H1B Sponsorship
HDR has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (6)
2022 (3)
2021 (5)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
G
Galen Meysenburg
CFO
J
Jeff Glover
Colorado Area Water Group Chief Engineer
Recent News
The Magnificent Mile Association
2025-11-11
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