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N.C. Department of Information Technology · 15 hours ago

NDE Licensing Services Coordinator

United States

Full-time

Remote

Entry Level

$40K/yr - $69K/yr

2+ years exp

The N.C. Office of the Commissioner of Banks is responsible for regulating North Carolina's financial institutions. They are seeking an entry-level Business Services Coordinator to process applications and consumer complaints for regulated entities while providing excellent customer service.

Information Technology & Services

Work & Life Balance

Responsibilities

Processing of all applications and renewals as required per the NC SAFE act; including receipt and review of required documentation from licensees by established timelines

Timely and efficiently providing excellent customer service to current and perspective licensees, internal customers, and other stakeholders via written and/or verbal processes

Accurately interpreting and applying policies, procedures, and laws applicable to entities requiring licensure by NCCOB with limited supervision

Timely and efficiently processing consumer complaints

Independently draft and email final version of correspondence to customers

Accurately updating, uploading required documents, and maintaining the Nationwide Multi-state Licensing System (NMLS) and internal systems by established timelines

Attending training as required by management to meet business needs

Consistently adhering to confidentiality following internal and external policies and laws

Qualification

Mortgage lending experienceNMLS proficiencySAFE ActAdministrative support experienceCommunication skillsMicrosoft applicationsCustomer service experienceJudgmentConfidentiality adherenceInitiative

Required

One year of experience in the mortgage lending, mortgage servicing, or financial services industry

Two years of administrative support experience including data entry OR a two year college degree

Documented work experience providing quality service to internal and external customers

Excellent communication skills, both oral and written, including drafting correspondence and email, and answering phones

Use of Microsoft applications

Ability to interpret and apply policies, procedures, and laws applicable to entities requiring licensure by NCCOB

Demonstrate ability to consistently exercise initiative and independent judgment, decision making, and multi-tasking with little supervision; therefore, demonstrating the knowledge to handle more complex issues

Ability to lead and/or assist with special projects and provide support to other agency divisions as needed

Ability to attend and engage in training as required by management

Demonstration of subject matter expertise and training of other staff

The ability to adhere to confidentiality policies and laws

High school graduate or GED and two years of administrative support experience (financial industry experience preferred) or equivalent combination of education and experience