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ECCO Select · 2 days ago

Senior Strategist, Experience Strategy

Chicago, IL

Full-time

Hybrid

Senior Level

$42/hr - $45/hr

6+ years exp

ECCO Select is a company dedicated to enhancing customer experiences through data-informed strategies. They are seeking a Senior Strategist, Experience Strategy to develop customer-centric engagement strategies and collaborate with cross-functional teams to translate insights into actionable recommendations.

Information ServicesInformation Technology

Hiring Manager

Jeremy Skinner

Responsibilities

Develop a deep understanding of our clients’ customers, including their wants, needs, motivations, and behaviors across the full customer journey

Support the development and orchestration of engagement and omnichannel strategies, connecting business and brand objectives to channel-specific approaches (e.g., CRM, social, website, paid media, apps, rep-delivered, and more)

Translate qualitative and quantitative insights into clear, actionable strategies and tactical recommendations

Collaborate closely with Client Engagement, Creative, Data, and Technology teams to align on business, brand, and communications strategies

Serve as a strategic partner on client engagements by contributing thoughtful perspectives, insights, and recommendations that help move client work forward

Manage smaller client workstreams and initiatives independently, while supporting Group Directors and senior team members on larger, more complex accounts

Mentor and support junior strategists through informal coaching, feedback, and guidance on strategic thinking and deliverables

Contribute to key strategy deliverables, helping shape strategic direction related to brand development, customer experience, and marketing approach

Continuously analyze client challenges and opportunities, proactively identifying ways to improve work quality and effectiveness

Help identify innovative ideas, tools, and approaches that enhance strategic thinking and unlock growth opportunities

Partner with Directors on workshop planning, proposal development, measurement and analytics approaches, CX planning exercises, and presentation development

Participate in new business efforts, including market research, insight development, and pitch support

Qualification

Customer journey experienceCX strategyOmnichannel strategiesAnalytical skillsClient engagementProactive mindsetCollaborationCommunication skillsMentoring