Vestas · 4 hours ago
Supply Chain & Logistics Senior Manager
Houston, TX
Full-time
Onsite
Senior Level
7+ years expVestas is the energy industry’s global partner on sustainable energy solutions, specializing in wind turbine design, manufacturing, and servicing. The Senior Manager, Supply Chain Customer Engagement & Logistics will manage internal customer interactions and oversee the transport team to ensure timely delivery of goods across North America.
EnergyEnvironmental EngineeringRenewable Energy
Responsibilities
Serve as the primary liaison for internal stakeholders, managing order intake, escalations, and service inquiries
Oversee the ServiceNow ticketing system and associated dashboards, ensuring timely and accurate tracking of approximately 150 tickets per week
Ensure that established service-level agreements (SLAs) are consistently met across all customer interactions
Act as the communication hub for the supply chain, broadcasting current operational plans and updates to internal teams
Coordinate with planning, distribution, and field teams to ensure alignment and responsiveness to evolving needs
Ensure timely communication of risks, delays, or changes to stakeholders in a clear and timely manner
Lead a transport team of 6 responsible for coordinating freight to over 300 locations across North America
Ensure that delivery performance meets expectations and that delivery confirmations are communicated back to requestors
Collaborate with distribution centers and field teams to optimize delivery routes and timelines
Build and lead an effective team focused on responsiveness, service excellence, and operational transparency
Monitor and report on key performance indicators (KPIs) related to ticket resolution, delivery performance, and customer satisfaction
Implement continuous improvement initiatives to enhance service delivery and internal customer experience
Work with internal team and 3PL partners to ensure timely delivery and distribution of goods to delivery points
Qualification
Required
Bachelor's degree in Business Administration, Communications, or related field
7+ years of experience in supply chain operations, customer service, or logistics, with at least 3 years in a leadership role
Highly proficient communication and stakeholder management skills
Experience managing ticketing systems (e.g., ServiceNow) and operational dashboards
Demonstrated ability to lead cross-functional teams and implement process improvements
Experience in service-based or field operations environments
Familiarity with transportation management systems (TMS) and ERP platforms
Proficient analytical and reporting capabilities
Ability to thrive in a fast-paced environment with shifting priorities
Benefits
Medical, dental, and vision coverage for you and your family.
Paid time off, holidays, and parental leave.
Opportunities for career progression
401(k) with company match, life insurance, and disability coverage.
An established safety culture and inclusive, collaborative workplace.
Company
Vestas
Vestas is the only global energy company dedicated exclusively to wind energy. Wind is our business and our passion.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$487.49MKey Investors
The Energy Technology Development and Demonstration ProgrammeEuropean Investment BankAustralian Renewable Energy Agency
2024-08-27Grant
2022-07-05Debt Financing· $487.2M
2019-03-18Grant· $0.29M
Leadership Team
Anne Pearce
Executive Vice President People & Culture
Srdan Cenic
VP, Head of Sales and General Manager, MED East
Recent News
Renewable Energy Magazine
2026-01-11
2026-01-03
2026-01-03
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