Pulsar · 1 week ago
Customer Success Manager - Spanish Speaking (USA Remote Working)
United States
Full-time
Remote
Mid Level
3+ years expPulsar Group Plc is a tech innovator, delivering high quality SaaS products that address the fundamental business needs of clients in the marketing and communications industries. The Customer Success Manager role focuses on driving adoption of tools among users in the Americas for a global enterprise client, providing onboarding, training, and technical support.
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Responsibilities
Develop deep relationships with the key stakeholders and users of the global enterprise client
Presenting highly engaging training sessions for users in English and Spanish
Own the usage and adoption metrics for this client across the Americas region
Support users with ad-hoc project support, problem solving and providing technical guidance
Develop an understanding of client business needs, to ensure that clients derive value from their subscription, thus achieving higher product adoption and customer satisfaction
Feed into the global adoption strategy for the client, working collaboratively with a dedicated team
Generate proactive conversations with clients, pushing the use of our tools towards new teams, use cases and features
Collaborate closely with Pulsar’s leadership team and customer success executives to mitigate risk and put in place support that will optimise retention
Qualification
Required
2:1 Degree or equivalent
3+ year's similar experience, working within a Customer Success, Account Manager or Support role delivering against adoption and renewal KPIs
Fluent Spanish
Experience working with global enterprise clients, with 1,000-10,000 users
Inspiring and engaging communicator, comfortable presenting to large groups virtually and in person
Comfortable working with and analysing data, and handling technical questions
Ability to travel when needed across the Americas
Preferred
Experience in social listening, audience intelligence or social media analytics tools
Experience working with global network agencies
Understanding of media monitoring, crisis communications or reputation use cases
Additional languages would be beneficial but not essential, such as Portuguese
Experience working with Marketing, PR and Insights teams
Experience using tools such as Salesloft, Salesforce, LinkedIn SalesNavigator, FullStory and Intercom
Company
Pulsar
Pulsar is an audience intelligence platform and research consultancy.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2.3MKey Investors
Celilo Group Media
2019-10-02Acquired
2014-06-18Series Unknown· $2.3M
Leadership Team
Francesco D'Orazio
President and Chief Product Officer
Recent News
Japan Web Review
2024-10-29
2024-10-18
Company data provided by crunchbase